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The cleanliness and staff were amazing

Everything, extremely good service

The room was fine considering it would only be used for sleeping, and the facilities were in good condition. The staff were very attentive, friendly, and knowledgeable about their work.

The apartment looks new and has a great distribution of space. The mattresses were very comfortable and the sofas work as sleepers as well. The bathroom and shower are spacious. It was a very comfortable stay. They provided drinking water and bath towels. Great price. My car stayed in their garage overnight. Would definitely stay here again.

Okay - it’s quirky because it’s a Christmas village - but this is the best hotel in Tlalpujahua with regards to facilities, room decor and comfort. I have stayed in many hotels here that lack warmth and hot water. The rooms here are beautifully decorated with lovely beds, talavera style sinks, and each room even has a small Christmas tree. Cute and elegant is how I would describe the rooms, even if the village is more cute and quirky. This hotel provides instant hot water, and the bathrooms even have facecloths (which are rare in Mexico). Very clean and great water pressure. The beds are comfy, and there was a big fluffy blanket to add to the bed for extra warmth. There is a coffee machine with two styrofoam cups and water provided. (I wish they would ditch the styrofoam for paper or a real locally made mug, as that would be elegant, less damaging for the environment and would support the local artists). The coffee provided is full of sugar, but hey - if you want quality coffee, just bring your own. It’s nice they provide the machine and two small bottles of water. The room was so warm! We sat up and enjoyed some wine, and didn’t need jackets and toques to visit. (The majority of hotels in Tlalpujahua are freezing cold). The staff is friendly and want their guests to have the best stay. On my last trip here, they moved our group to different rooms because they had some issues with the water. This time, we stayed in that part of the hotel and everything had been fixed. As someone with a tour company, I will always recommend this hotel. It is more expensive, but guests will be comfortable and warm here. We used to send guests with space heaters and extra blankets to Tlalpujahua because of the cold, and this hotel means we no longer have to do that. The restaurant has beautiful breakfast, good coffee and excellent service for a reasonable price.

Attractive, great location, comfortable room.

The room is super clean and the owner is super nice

Perfect stay ! Clean and very helpfull !

The location is just a couple of blocks from the plaza and it is very convenient. The owner responded to my questions promptly in a attentive manner. Also the room was clean and comfortable.

Very clean. Staff was remarkably friendly and helpful in many ways. Everything I needed in the kitchen. Great location and felt safe. Room was small- an efficiency, but as advertised. Worked great for me.