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Cony at the front desk was most helpful with a speedy check in process. She also arranged for staff driver Henry to take us to town. Henry provided great commentary and was a great impromptu tour guide. To finish off our server Desire was fantastic.

Staff was friendly and quick to attend to queries

My stay at Emerald was absolutely outstanding from start to finish. This hotel truly delivers excellence in hospitality, comfort, and professionalism. From the moment I landed, I was warmly welcomed with a smooth airport pickup service in a very clean and comfortable car. The driver was punctual, polite, and professional, which immediately set the tone for a stress-free and pleasant experience. After a long flight, that level of care makes all the difference. Upon arrival at the hotel, I was greeted by a very friendly and professional receptionist (Oaitse) who made check-in quick and effortless. The staff throughout my stay were incredibly warm, attentive, and always ready to assist with a smile. Their hospitality made me feel valued and genuinely welcomed. The room was exceptionally neat, spacious, and beautifully arranged. Everything was spotless and well-maintained. The bed was extremely comfortable, the linens were fresh, and the entire space felt peaceful and relaxing. It was clear that great attention is given to cleanliness and guest comfort. The room also had excellent lighting, good air conditioning, and a calm atmosphere perfect for both rest and work. Breakfast was another highlight of my stay. The food was delicious, fresh, and well-prepared. From hot dishes to fresh fruits and beverages, everything was presented beautifully and tasted amazing. It was the perfect way to start my day. The hotel environment is calm, secure, and well-managed. The ambiance is elegant yet comfortable, making it suitable for business travelers, couples, families, and tourists alike. The overall service quality, cleanliness, and professionalism truly stand out. Emerald Hotel Gaborone exceeded my expectations in every way. The airport transfer, outstanding customer service, spacious rooms, and excellent breakfast make it a top choice in Gaborone. I will definitely be returning. Thank you to the entire team for making my stay memorable and exceptional. It's a wow experience.

Very good people. I just like those polite and good people. Service was great.

Cleanliness, ease of use, rest rooms were convenient. Staff was excellent, customer service was on point! Great experience!

The breakfast was great, though I felt that it could have more options than the average hotel breakfast. Still amazing though.

Friendly, helpful, and responsive staff from the time we checked in until we checked out. Location was perfect for us and very central.

Friendly and helpful staff. Clean

Very clean ! Attentive and professional staff!

The service from the staff, the rooms were warm. It was clean

well organised. Right Location

The location was great and it was nearer less traffic .I did not buy breakfast

treatment from the staff was perfect

The location, the room, and the people. It’s a beautiful property. I was across from a banana tree and beside the local birds hangout so they sang to me at sunset.

Amazing place and very friendly people

Breakfast lovely Location excellent

We always stay at Platinum when we visit Gabs. The staff are great. Always helpful and they take care of the property beautifully. Do yourself a favor and have a meal here!! The chef is AMAZING! My favorite is Fried Bream with rice and tomato relish and greek salad! So good. We even order food to pick up on nights I don't want to cook. Its that good! A hidden gem of a hotel!