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The location was good. The staff were very friendly and helpful. The room was very clean and comfortable.

Loved the outdoor seating... Breakfast was good, Staff was very friendly.

Good location for the traveler via car or bicycle. Right on the road, close to bike lanes. Rooms and bathrooms are ample. The beds, sheets, and linens are good ,clean and comfortable.

Chalet Royal is truly an amazing place with outstanding staff professionalism. Either for ski or leasure purposes, it will stay on my top list.

Friendly helpful staff and great restaurant

We had a great view of the mountains across the valley. The lady at the front desk was very nice and helpful. The location of the hotel was very central but still quiet. We were also given free vouchers for the swimming pool at the Anzeré Spa across the road. Anzeré ia rhe great place for families. We will definitely come back to this hotel :)

Calm , spacious room, wonderful view on the mountains - Great restaurant - the Italian food is excellent!

My family had a fantastic stay at the Holiday Inn! We were on a cycling holiday and the hotel accomodated our bikes easily, the check-in was flawless. The service was very friendly and the room was very clean and the bed was extremely comfortable. The staff helped us store our bikes + bags the next day so we could hike the Church and Castle, they even helped us clean up when my dad accidentally spilled an entire bottle of sparking water in the reception. Every single person on the staff was so friendly and helpful! This is the level of service you expect from a top tier hotel. Thank you for accomodating this group of American cyclists!

Ok BFAST, very good location to access the slopes, staff was mostly inexistent throughout the stay yet we had no problems. Bathroom is quite old

Everything from the cosy elegant modern gorgeous chalets to the most beautiful view with the most dedicated staff .

Terrific view, modern and cozy but small rooms. Mountain chic furnished bar and lobby. The large outdoor pool was magnificent, but there were too many people there from Dec 29-Jan 05. Sports shop with reasonable price right next door.

Location and staff were great. Friendly and available to help even though it was relatively quite.

Everything: nice location with Matterhorn views, exceptionally cleanliness everywhere, tasty breakfasts, and amazing stuff - the lady shared with me a lot of hidden gems around Zermatt to visit. And SPA is the best thing after all day hiking and climbing. I was so amazed with the hotel that broke my own rule and booked the same hotel twice 😍

The view is great and the staff was very welcoming

Professional and kind staff ver caring and helpful

Traditional 1960’s design and style. Clean room, good views, excellent price, nice staff, well connected with OV.

The staff was amazing. They truly make the stay a five star experience.