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The host sent a message at the day with the links to the instruction videos. In fact the videos were so helpful and we could easily find the key and get into the room without any problems. The location was really wonderful - we could enjoy the amazing mountain view and go to the bath on foot in 10 minutes.

Near all Bulle and Gruyères have to offer. Very close to train station so quite convenient. Restaurant on site so very practical. Good value. Very nice and helpful staff.

Personal breakfast which is nice. The nature around it was really amazing! The staff was really nice and friendly! Walk around the town provided nice and beautiful scenery! I am recommending this hotel!

Very good location, nice staff,very good breakfst.

The room was super clean and the staff especially Ms Fatima who was at reservation was perfect. Breakfast was also very good.

It’s even better irl than in pictures and the beds are sooooo confortable

The staff was very helpful upon check-in and even allowed me to check in a little earlier which was great because I could drop my luggage in the room and get out to experience the Gruyere Castle earlier than I thought. The view was incredible, it faced the mountains and Gruyere Castle. I was able to open the window and enjoy the air. It was a very clean and quiet room. Wish I stayed there more than a night.  

Super helpful and kind staff who went above and beyond to make us feel welcome and supported with our every request. Check-in and out was super easy (in the restaurant - there's no front desk), we actually were able to check-out and pay online with a link they'd sent once we arrived. Clean and comfortable room (ours even had a mini-fridge) in beautiful historic hotel in fantastic location in the heart of Gruyeres village. 2 min walk to castle and museums. Restaurant looked (and smelled!) wonderful though we didn't have time to dine there. Would absolutely stay again! Merci beaucoup to the whole team!

A lovely hotel in a beautiful location. The rooms are spacious and the staff is friendly and helpful. We enjoyed a delightful breakfast of warm croissants and sliced bread with honey, jams and Nutella, along with a fresh fruit salad, orange juice and coffee with warm milk. Two thumbs way up!

Awesome facilities, welcoming staff, authentic design of the interior and great panorama of the valley from the terrace. Plus a restaurant with one of the best fondues I have ever tried.

Good was amazing, view, food, one of the most amazing spa experiences I had

Beautiful facility; comfortable room; close to Gruyere

Location, breakfast included was absolutely delicious and the unlimited access to the thermal baths was definitely a plus.Great value for the amount paid! We ended up also buying some chocolate from Le patissier de L'hotel Cailler, as souvenirs for our families. Delicious 😋

Friendly service. Spacious rooms.

Extremely welcoming, friendly, and invaluable staff. Very reactive and polite. Welcome drink is nice. Breakfast is rich & good. The bathroom is new & hotel is clean and modern with a certain cachet