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Good place to stay with peaceful view from balcony

booked one night stay at Shagufta Hotel through Booking.com, but unfortunately my experience was extremely disappointing. Upon arrival at the location, there was no proper staff available. Only a teenage boy was present who was acting as receptionist, waiter, and even watchman. There was no proper room service available and no kitchen facility at all. Despite the cold weather, there was no hot water facility. When we raised the issue, we were told that hot water would be available only after 7:00 AM for one hour, and that too with an additional charge of 1000 PKR per day. This was neither mentioned at the time of booking nor justified. The owner’s behavior was very unprofessional and not cooperative. There was no proper security system in place, which made the stay uncomfortable. The location is also not as appealing as shown. The pictures displayed on the website show a lawn and better surroundings, but in reality, there is no proper lawn facility or view as advertised. Overall, the hotel does not match the description and facilities mentioned online. I would not recommend this property unless major improvements are made.

Supportive & Friendly staff neat and clean room affordable charges kitchen services is also available heater available

There are so many things to like from my personal experience. 1. First and foremost a big thanks to Sir Umer, he is a great host, his hospitality and responsiveness is rare to find anywhere. A well educated person who knows how to provide quality service to his guests. 2. Rooms were clean and hot water and wifi were available 3. Breakfast was good with a fantastic view on roof top 4. Mall road is on a walking distance from the hotel 5. Reasonable room rate

Everything was super perfect. Thanks to Mr Basit in handling all affairs related to our stay :) Will highly recommend to stay at this place.

Good location, good staff, we didn’t get to eat breakfast because we slept in but we ordered some snacks and tea and it was fresh and delicious.

Room and staff also complimentary breakfast with multiple dishes

Fast checkin - hospitality of manager welcome - easy to deal with staff - fast service anything I ask within 3 min deliver , nice view , and I would like thanks to Mr. Sultan bin Aziz he so hospital more than manager and upgrade my room , breakfast is tasty hotel is very clean, the rooms is same in the picture , I will be always back to this hotel because I feel I’m in home they have courtyard with view to have BBQ or fire

Mashallah ❤️ bht acha staff hy unka behavior or inki service bht ahla hy nice 👍🏻