5-Star Hotels in Haikou

Excellent experience. Staff were so friendly. We enjoyed our time at IHG

Amazing and polite stuff, clean rooms! One of the best things super clean&nice swimming pool, which is most of the time pretty empty, so you can enjoy the whole pool yourself, also hot springs available. I will definitely come back here if i even come to Haikou again 10/10 👍👍👍

This hotel enjoys a prime location near the Century Bridge and the Cloud Library. The staff are exceptionally friendly and helpful, and the breakfast offered a delicious and varied selection.

Management: 1. I had booked and paid for a room for a week in Jan. 2020. Then Covid-19 broke out, and my flight was canceled. I informed the hotel of my problem and unexpectedly got my refund shortly after. 2. I booked and received confirmation for a room for a week in March 2024. A day later I was informed that my credit card was invalid. This happened twice. The same card was used successfully to purchase two airline ticket a few minute earlier. So I called Visa Center that assured my card validity. This international call costed me over $40! When I mentioned this unpleasant experience, the front desk manager upgraded me to Club level room. 3. One day an elevator/lift I was riding on, with a few ladies, stoped suddenly and started dropping. The emergency button did not work. A bit scary. Fortunately after a few minutes, the ride resumed. After reporting the accident, the hotel sent me a fruit basket, and even gave me free breakfast. All managers I met show they are caring professional. The staff are also very friendly and helpful. The hotel interior is beautiful; our room is elegant.

The building and surrounding environment were very luxuriou

Clean and big rooms. Staff is friendly and helpful. There are DFS, malls and food outlets nearby.

incredible view and super cosy and comfortable room. exceptionally good breakfast

Breakfast spread is great. But I hope a better security to provide non hotel to just walk in freely.

Excellent staff, especially the front desk

It was just what we need it to stay for a week in Haikou working away from home but still we had a place that was like home to go to

This was only a very short stay in between flights but our room was terrific and the staff were very nice and super helpful. Just be careful in that there isn't much to do in the surrounding area if you venture out.

Clean excellent staff. They were very helpful