A cash payment or credit card authorisation will be required upon check-in. Personal cheques are not accepted, and company cheques are accepted only after the approval of our finance department. Debit cards can only be used upon arrival at the property.

Please note that an additional deposit will be required upon check in to cover incidental charges.

Please note that all guests need to provide a valid government-issued ID or a passport at check-in.

Please note that buffet breakfast is free of charge for children aged 6 years and below

Children aged up to 12 years incur a charge of 50% of the adult rate for the buffet breakfast when using existing bedding.

Please note that renovation work on the Oasis Main Swimming Pool will be carried out from June 29 2026, to August 25 2026. The Falaj Swimming Pool will remain open and fully accessible to all guests.

Please inform the property in advance of your stay if you plan to bring a pet.

Please contact the property in advance of your stay to check the availability of pet-friendly rooms.

Please note that pets will incur an additional charge of AED 175 per room per night.

When travelling with pets, please note that a deposit of AED 500 applies.

Please note that a maximum of 2 pets is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 12 kg or less.

All pets staying at this property must have up-to-date vaccinations.

Please note that any damage to the property caused by the guest's pets will be the guest's responsibility.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.