Booking Verification

We operate similarly to hotels; however, since you will be utilising a self-check-in, we require the following details digitally via a secure link. The property requires the following from the main booker within 48 hours after booking:

A photo or scan of a valid photo ID that matches the credit card details used to book your reservation.

A pre-authorisation of $0.01 (one cent) will be placed on your credit or debit card to register your card on file. This is standard practice, similar to how hotels secure a payment method at the time of check-in.

Your information will be securely stored in accordance with Australian privacy laws. Failure to provide these documents may result in the cancellation of your reservation, subject to the applicable cancellation policy.

Security Deposit

A security deposit is required prior to check-in and must be paid via bank transfer. The deposit amount varies by property and will be communicated at the time of booking.

The deposit will be refunded after check-out, provided no damages, missing items, or additional cleaning requirements are identified by our team following your stay.

Please note: security deposits are collected via bank transfer not by credit card. Bank transfer details will be provided following your booking confirmation.

Card Pre-Authorisation at Registration

Upon check-in, a pre-authorisation of $0.01 (one cent) will be placed on your credit or debit card to register your card on file. This is standard practice, similar to how hotels secure a payment method at the time of check-in.

Please ensure you have a valid credit or debit card available at registration. This pre-authorisation is not a charge and will not be debited from your account. It is held as a backup to allow us to attempt card recovery should any damages or additional costs arise that exceed the security deposit held.

Cleaning Service

This property is not serviced like a hotel and regular housekeeping including daily cleaning and linen changes is not included during your stay. If you would like to arrange additional cleaning services, these are available upon request for an additional fee.

Basic Amenities

A basic starter pack will be provided, including several single-use items to get you started: tea, coffee, sugar, soap, laundry, and dishwashing supplies. For extended stays, please bring extra provisions as these will not be replenished.

Noise and Party Policy

This property is located in a residential area. We adhere to a strict noise policy and appreciate your cooperation in maintaining a peaceful environment for neighbours.

Quiet hours are observed between 10:00 PM and 8:00 AM. Parties or gatherings are not permitted. Hen, stag, or similar group celebrations will not be accommodated. Violation of these regulations may result in immediate eviction without a refund of any remaining funds or deposits.

Por favor, informe Lake Front Home Relax Unwind com antecedência sobre seu horário previsto de chegada. Para tanto, você pode utilizar o campo de Pedidos Especiais ao fazer a reserva ou entrar em contato diretamente com a propriedade usando os dados informados na sua confirmação de reserva.

Esta propriedade não permite festas de despedida de solteiro ou festas parecidas.

Esta propriedade está localizada em uma área residencial e solicita-se que os hóspedes evitem muito barulho.

Horário de silêncio entre 22:00:00 e 08:00:00.

Um depósito caução de AUD 500 é exigido. A acomodação cobra esse depósito dia antes da chegada. O valor deve ser pago via transferência bancária. Você deverá receber o reembolso dentro de 14 dia após o check-out. Seu depósito será reembolsado totalmente por transferência bancária se não houver danos à acomodação na inspeção após o check-out.

Número de licença: PID-STRA-24138