Sustainability certification

City Oasis Inn Townsville, SureStay Collection by BW

–Great location - show map
+48 photos
Scored 8.5
Rated very good

Staff

9.2
  • Kitchen
  • Garden
  • Pet friendly
  • Swimming pool
  • BBQ facilities
  • Washing machine
  • Free Wifi
  • Free parking
  • Bath
  • Air conditioning

Located in Townsville city center, City Oasis Inn offers free Wi-Fi and air-conditioned rooms with a TV. The tropical landscaped gardens feature a lagoon-style pool, a heated spa pool, a waterfall and a children's pool. Reef HQ Aquarium and The Strand are a 15-minute walk each from City Oasis. Magnetic Island Ferry Terminal is 0.9 mi away. Townsville Airport is only 13 minutes’ drive from the hotel. Each room includes a private bathroom, ceiling fans, tea/coffee making facilities and a refrigerator. Ironing facilities are provided. Some rooms have car parking directly outside. The Standard Double Room - Pet Friendly can only accommodate pets with prior request. Sidewalk Cafe and Bar offers a relaxed atmosphere with both indoor and al fresco dining. The Cafe is open Monday to Friday for breakfast from 7am - 11am. Closed on Weekends and Public holidays. BBQ facilities and room service are also available. Guest laundry facilities are available, along with same-day dry cleaning. There is also a children's playground.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free parking
  • Free Wifi
  • Family rooms
  • Non-smoking rooms
  • Facilities for disabled guests
  • Restaurant
  • Tea/Coffee Maker in All Rooms
SureStay Collection by Best Western
Hotel chain/brand
SureStay Collection by Best Western

Property highlights

Top Location: Highly rated by recent guests (8.9)

Breakfast Info

Breakfast to go

  • Free Private Parking Available On Site

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 queen bed
1 queen bed
2 queen beds
or
2 twin beds
and
2 queen beds
1 full bed
1 twin bed
and
1 queen bed
1 bunk bed
and
2 queen beds
or
1 full bed
and
2 bunk beds
1 full bed
1 twin bed
and
1 queen bed
1 full bed
1 bunk bed
and
2 queen beds
1 full bed
and
1 bunk bed
1 full bed
and
2 bunk beds
1 queen bed
2 twin beds
1 twin bed
and
1 queen bed
1 twin bed
and
1 queen bed
2 twin beds
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Sustainability

This property has 1 third-party sustainability certification.
GSTC Hotel Standard
GSTC Hotel Standard
Certified by: Bureau Veritas

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Sheena
Australia Australia
“Great location, comfortable beds and thoughtful amenities”
Annette
Australia Australia
“The host was very obliging. The coffee shop attached for breakfast was great.”
Karen
Australia Australia
“Loved the friendly and helpful staff and the pool and spa”
Mary
Australia Australia
“Central location was good. Staff were welcoming and efficient and anticipated our needs. Off street parking at the venue was straight forward and convenient. Housekeeping staff were thoughtful and thorough. Rooms were sparkling clean and...”
Heather
Australia Australia
“Breakfast was great. Being a senior it would have been good to have a caffe closer for lunch or dinner.”
Ray
Australia Australia
“The very friendly staff and how clean and fresh everything was”
Richard
Australia Australia
“Friendly staff member on arrival The location was just what I wanted. Ease of booking and checking in and out.”
Brittaney
Australia Australia
“Convenient location, comfy beds, staff were great and super friendly, house keeping was great with providing fresh towels on a regular basis and emptying bins etc. pool and spa was great for the kids. Loved it”
Pen
Australia Australia
“The locatoi is amazing, this is my go to accomodation when I am staying in Townsville. It is tucked away in the middle of the city yet it feels like Im in the country.”
Debbie
Australia Australia
“Clean, neat and tidy very good with our dog as there was a nice patch of grass just outside our room”

Area info

Restaurants

1 Restaurant On Site
City Oasis Cafe
  • Open for
    Breakfast
  • Ambience
    Family-friendly
  • Dietary options
    Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of City Oasis Inn Townsville, SureStay Collection by BW

Great facilities! Review score, 8.5

Most popular amenities

  • Outdoor swimming pool
  • Free parking
  • Free Wifi
  • Family rooms
  • Non-smoking rooms
  • Facilities for disabled guests
  • Restaurant
  • Tea/Coffee Maker in All Rooms

House rules

City Oasis Inn Townsville, SureStay Collection by BW takes special requests – add in the next step!
Check-in
From 12:00 PM to 6:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 8:00 AM to 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of AUD 500 is required on arrival. That's about $353. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 6 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Cards accepted at this property
American ExpressVisaMastercardEftpos Cash is not accepted

The fine print

Must-know information for guests at this property

Please note City Oasis Inn does not offer 24-hour check-in and may need to contact you to arrange check-in. Please let the property know your expected arrival time and mobile phone number in advance. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.

You can request your preferred bedding configuration in the Special Request Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

Please note that only the 'Standard Double Room - Pet friendly' can accommodate pets, and only upon prior request. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform City Oasis Inn Townsville, SureStay Collection by BW of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

A damage deposit of AUD 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about City Oasis Inn Townsville, SureStay Collection by BW