Sustainability certification

Mercure Townsville

–Great location - show map
+93 photos
Scored 7.7
Rated good

Staff

8.8
  • Kitchen
  • Lake view
  • Garden
  • Swimming pool
  • Free Wifi
  • Terrace
  • Balcony
  • Free parking
  • Bath
  • Air conditioning

Located on 11 acres of lush tropical gardens, The Mercure Townsville is a resort-style hotel on the shores of The Lakes. It offers the largest free-form swimming pool in Townsville, a spa pool, a children’s pool and tennis courts. The property is 2.5 mi from central Townsville and 1.2 mi from Townsville Airport. The hotel's 162 Queenslander-style rooms are spacious, comfortable and offer a range of modern amenities. Each room features a TV and an private bathroom. Some rooms also offer a private balcony. All accommodations includes free onsite parking. Mercure Townsville is ideally located for visits to the Great Barrier Reef and Magnetic Island, with the the tour desk offering day trip bookings.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • 2 swimming pools
  • Free parking
  • Free Wifi
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Facilities for disabled guests
  • Fitness center
  • Bar
Mercure
Hotel chain/brand
Mercure

Property highlights

Top Location: Highly rated by recent guests (8.5)

Breakfast Info

Buffet

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 king bed
1 king bed
1 queen bed
1 twin bed
and
1 queen bed
1 king bed
2 twin beds
and
1 queen bed
1 king bed
2 twin beds
2 queen beds
1 king bed
1 king bed
1 king bed
Deluxe Room with One Double Bed and One Single Bed - Lake Side
1 twin bed
and
1 queen bed
Privilege Twin Room
1 king bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.

Sustainability

This property has 1 third-party sustainability certification.
Ecotourism Australia Sustainable Tourism Certification
Ecotourism Australia Sustainable Tourism Certification

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Hui
New Zealand New Zealand
“Rooms were excellent. The Buffet Breakfast was good. The pool was more than enough to be able to cool down. The grounds were well kept and the rooms were very clean. Loved the Coffee Machine and Pods in our room.”
Maayan
Israel Israel
“The staff were really nice and helpful, the swimming pool is amazing. Rooms are nice, beds are comfortable”
Joy
Australia Australia
“Staff in restaurant were courteous and helpful. Young girl with dark hair was very cheerful and a good barista. Enjoyed my evening rib fillet meal and service.”
Christina
Australia Australia
“The villa/bungalows was a great size and comfortable.”
Carolyn
Canada Canada
“the staff was extremely helpful and polite ! that made my day !! The front desk gal was so friendly, helpful and caring. . and addressed all of our needs”
Janice
Australia Australia
“Lovely pool. Friendly staff. Refurbished room clean and comfortable. Daily cleaning of room is great.”
Kelly
Australia Australia
“The location was excellent and handy to Castletown with lots of food outlets nearby. The lake nearby is beautiful too.”
Tjc
Australia Australia
“Lovely staff. Lovely dining. Comfy rooms. Gorgeous pool. Great price.”
Sandra
Australia Australia
“Very clean rooms (but very dated), the most delicious meals at the restaurant and all staff we met were lovely”
Neil
Australia Australia
“Breakfast options were exceptional. Fantastic breakfast.”

Hotel area info

Restaurants

1 Restaurant On Site
Celsius Restaurant
  • Cuisine
    Australian
  • Ambience
    Family-friendly • Modern

Amenities of Mercure Townsville

Most popular amenities

  • 2 swimming pools
  • Free parking
  • Free Wifi
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Facilities for disabled guests
  • Fitness center
  • Bar

House rules

Mercure Townsville takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 16 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBEftposUnionPay credit card Cash is not accepted

The fine print

Must-know information for guests at this property

Please note, there is a 1.4% credit card surcharge when using a credit card.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Mercure Townsville