The Metropolitan Hotel

–Great location - show map
+27 photos
Scored 8
Rated very good

Staff

8.9

About this property

Comfortable Accommodations: The Metropolitan Hotel in Mackay offers family rooms with air-conditioning, private bathrooms, and modern amenities. Each room includes a tea and coffee maker, refrigerator, work desk, microwave, shower, TV, electric kettle, wardrobe, and toaster. Dining and Leisure: Guests can enjoy Australian cuisine at the on-site restaurant, which serves lunch and dinner with vegetarian and vegan options. The bar provides a relaxing atmosphere for evening drinks. Free WiFi is available throughout the property. Convenient Location: Located 1.9 mi from Mackay Airport and less than 0.6 mi from Mackay Entertainment & Convention Center, the hotel is close to Town Beach (1.6 mi) and BB Print Stadium Mackay (1.6 mi). Free on-site private parking is provided. Guest Satisfaction: Highly rated for room cleanliness, family rooms, and attentive staff, the hotel ensures a pleasant stay for all visitors.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free parking
  • Free Wifi
  • Restaurant
  • Family rooms
  • Room service
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Bar

Property highlights

Top Location: Highly rated by recent guests (8.6)

Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 twin bed
and
1 queen bed
1 twin bed
and
1 sofa bed
and
1 queen bed
1 queen bed
1 queen bed
1 sofa bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Gillian
United States United States
“Perfect for a one night stopover on our way north. Rooms are behind a bar which had good food at reasonable prices.”
Lauren
Australia Australia
“Easy check in, great location, updated rooms and clean.”
Robert
Australia Australia
“Plenty of space, was beautifully modern and comfortable accomodation”
Monique
Australia Australia
“Convenient location, great value for money. We Like how it’s been renovated to suit the rest of the property. Loved what the restaurant had to offer on the menu but unfortunately they were out of the things we were wanting to order that night. We...”
Leanne
Australia Australia
“The communication with hotel was excellent, we arrived after hours & they left clear instructions to access hotel. Room was spacious with comfortable beds. Very friendly & helpful staff.”
Melanie
Australia Australia
“We booked at the Metropolitan because it was close and convenient to catch the Greyhound Bus to Airlie Beach early in the morning”
Cassandra
Australia Australia
“The beds were very comfortable and shower has good water pressure. The room seemed to be missing an iron and spoons but we managed. The staff were amazing 👏 🤩. We arrived very late so didn't get a chance to explore or try the restaurant but it...”
Colin
Australia Australia
“The location not great but the hotel itself was off a high standard with great amenities. A fantastic beer garden, food was plentiful and good quality. The staff were very helpful and extremely friendly.”
Rebecca
Australia Australia
“Really clean, comfortable and updated. Great location and handy having bistro underneath.”
Pinky
Australia Australia
“Was surprised. Huge room and was clean and had everything we needed.”

Hotel area info

Restaurants

1 Restaurant On Site
Bistro
  • Cuisine
    Australian
  • Open for
    Lunch • Dinner
  • Dietary options
    Vegetarian • Vegan

Amenities of The Metropolitan Hotel

Great facilities! Review score, 8.2

Most popular amenities

  • Free parking
  • Free Wifi
  • Restaurant
  • Family rooms
  • Room service
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

The Metropolitan Hotel takes special requests – add in the next step!
Check-in
From 2:00 PM to 10:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardEftposCash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Metropolitan Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

FAQs about The Metropolitan Hotel