Phoenix Haven

–Excellent location – show map
+58 photos
Scored 9
Rated wonderful

Free Wifi

10

About this property

Central Location: Phenix Haven in Fenghuang offers a central location with Tongren Fenghuang Airport 24 mi away. Guests appreciate the convenient position for exploring the area. Comfortable Accommodations: Rooms feature private bathrooms, air-conditioning, and free WiFi. Additional amenities include hairdryers, free toiletries, showers, slippers, electric kettles, dining tables, work desks, and TVs. Exceptional Services: The hotel provides private check-in and check-out, a lounge, concierge service, family rooms, full-day security, express check-in and check-out, bike and car hire, tour desk, and luggage storage. Guest Satisfaction: Highly rated by guests for its central location, convenient position, and attentive staff.

Couples in particular like the location – they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free Wifi
  • Parking
  • Non-smoking rooms
  • Family rooms

Property highlights

Located in the best-rated area in Fenghuang County, this hotel has an excellent location score of 9.8

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
2 twin beds
2 twin beds
1 king bed
1 twin bed
and
1 king bed
3 twin beds
1 twin bed
1 twin bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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See what guests loved the most:

Guilherme
Spain Spain
“Great place to stay and explore the area. Staff was super friendly and helpful. We really recommend staying there to explore the area. Super close to where the bus leaves to/from Fenghuan rail station.”
Nathalie
Switzerland Switzerland
“Friendly staff who explained the activities and what to see in the area. Nice, clean rooms in a central but quiet location. They even sent my adapter straight away to my next destination which was very kind. Highly recommend.”
Kristen
Australia Australia
“The guy at the reception was very helpful and friendly, he helped us with tours, water and make sure we were comfortable at all times. We value customer service a lot”
Lisa
Belgium Belgium
“Clean, friendly host, perfect location, would recommend to anyone.”
腾达
China China
“My stay at Phoenix Haven was exceptional! The owner was incredibly kind and went out of their way to ensure I had a great experience. They provided me with a map of the ancient town and gave excellent recommendations. The room was spotless, and...”
Babetianz
China China
“We stayed at Phoenix Haven for two nights and absolutely loved it! The guesthouse is full of charm, with traditional-style decor and a relaxing atmosphere. The host went above and beyond to make our stay comfortable, even providing a hand-drawn...”
Lv
United Kingdom United Kingdom
“I had a wonderful stay at Phoenix Haven! The location is perfect—right inside the ancient town but tucked away in a quiet alley, so you can enjoy both the charm and the tranquility of Phoenix. The room was clean, comfortable, and beautifully...”
John
United States United States
“Staying at Phoenix Haven was the highlight of our trip to Fenghuang Ancient Town. The location is unbeatable—right in the scenic area and just a short walk to the Tuojiang River. The rooms were spotless and beautifully decorated with local...”
Rosalina
Spain Spain
“I recently stayed at Phoenix Haven during my trip to Fenghuang, and it was an unforgettable experience. The location is fantastic—it’s situated in the heart of the ancient town, yet it offers a peaceful escape from the busy streets. The rooms are...”
Tougas
Austria Austria
“I had a wonderful experience at this hotel. Its proximity to Hongqiao made it incredibly convenient for my trip, and the peaceful surroundings were a perfect escape from the hustle and bustle. The service here is top-notch, with the staff being...”

Hotel area info

Amenities of Phoenix Haven

Great facilities! Review score, 8.9

Most popular amenities

  • Free Wifi
  • Parking
  • Non-smoking rooms
  • Family rooms

House rules

Phoenix Haven takes special requests – add in the next step!
Check-in
From 2:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 6:00 AM to 12:30 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of CNY 100 is required on arrival. That's about $14. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 8 rooms, different policies and additional fees may apply.
Accepted payment methods
UnionPay debit cardCash
Parties
Parties/events are not allowed

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Phoenix Haven of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property reserves the right to release the room after 18:00:00 on the day of check-in. Guests planning to arrive after this time should contact the property directly. The property's contact info can be found in the confirmation email.

This property does not accommodate bachelor(ette) or similar parties.

A damage deposit of CNY 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Phoenix Haven