When booking more than 9 rooms, special conditions and supplements may apply.

Please note that Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodation plus service). A Visa TP—11 or Permiso-5 5 / PTP—5 tourist visa must be presented upon arrival.

If you travel with your child under 18, you must present the minor’s identification document and the document corroborating the first degree of consanguinity or first degree of civil kinship.

If the minor does not travel with his parents, the responsible adult must deliver at the reception, in addition to the minor’s identification document, the parents’ permission with personal presentation before a notary public, and a copy of the identification document of those who gave the authorisation. Without this documentation, minors will not be allowed in the hotel. This is in accordance with the law.

Breakfast is not included for children under 11 years old when using existing beds and should be paid at the hotel upon check-in. Meal plans are not included.

All minors under 18 years of age also need to present a valid ID with a photo to prove their identity and that of their parents. This must be presented even if a minor is accompanied by his/her parents.

If a minor is accompanied by an adult other than his parents, he must present a written authorisation for the minor to check into the hotel.

Please note that a maximum of 1 pet is allowed per room (up to 13 kg).

Pets cannot be left unattended. Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Pets are welcome for an additional fee of $130,000 COP per night. Dogs and cats are welcome. One per room (up to 13 kg). Pets cannot be left unattended. Select rooms only; restrictions apply. To request pet-friendly rooms, please contact the property at the number on your booking confirmation.

Remember that Hoteles Estelar does not request bank information, passwords, security codes or credit or debit card details through WhatsApp, phone calls, text messages (SMS) or unverified emails.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

License number: 1119