In case of late arrival (outside reception opening hours): please inform the reception of the residence, whose contact details appear on your booking confirmation. You can also indicate this information in the "Special Requests" section in addition to your call.

For stays of 1 to 3 nights, bed linen and towels are included. The end-of-stay cleaning is included, with the exception of the kitchen and the dishes.

For stays of 4 nights or more, bed linen, towels and end-of-stay cleaning are not included but can be added optionally, after reservation, from the Vacanceole Customer Area.

Pets are allowed (1 max./ accommodation) with supplement (12 € / day and 65 € / week). The option can be added after booking from the Vacanceole Customer Area.

For group bookings (from 5 accommodations) specific group conditions apply: prepayment of the total amount at the time of booking and free cancellation possible until D-42. Thank you for contacting us.

A photo ID and a credit card will be required upon check-in.

A bank imprint of € 300 is requested on arrival as a security deposit, then lifted after the stay provided that the accommodation is returned in good condition (inventory of fixtures compliant).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Résidence Vacancéole - Les Balcons d'Aix of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of € 300 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.