Sustainability certification

Castello City Hotel

–Great location - show map
+48 photos
Scored 8.1
Rated very good

Staff

9.2

Located by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodations in elegant rooms with free WiFi. Castello City Hotel’s air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. At night, you can enjoy your drinks, at the Fifth Floor, lounge café bar and à la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Lively, stylish, and inspiring, it is the perfect venue for a get-together, a business meeting, or just relaxing moments. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City’s 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible.

Couples in particular like the location – they rated it 8.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • 24-hour front desk
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar

Property highlights

  • Top Location: Highly rated by recent guests (8.7)

  • Great Food: Meals here are highly recommended!

Breakfast Info

Vegetarian, Vegan, Gluten-free, American, Buffet, Breakfast to go

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
2 twin beds
2 twin beds
or
1 full bed
2 twin beds
or
2 full beds
1 twin bed
and
1 full bed
or
3 twin beds
4 twin beds
or
2 twin beds
and
1 full bed
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Sustainability

This property has 1 third-party sustainability certification.
Green Key (FEE)
Green Key (FEE)

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Miguel
Germany Germany
“Having breakfast at the top floor was an incredible experience withe great views of the city walls, the sea and the island (Dia). A great way to start the day and feel the weather. The staff was very attentive and helpful and addressed my requests...”
Ioannis
Greece Greece
“Very good value for money. Decent clean rooms, decent, tasty breakfast. Nice location, close to the center.”
Michael
Greece Greece
“Breakfast is very good, 10 min walk from he center, lots of cafes and eateries around. If no parking available in front of the hotel, hotel has parking nearby. We have stayed more than 6 or 7 times in this hotel and we will keep coming again!...”
Isaiah
United States United States
“Absolutely amazing. First off, Harry was absolutely amazing. He is extremely helpful and intelligent. He always was able to help us with anything and advocated for us and even gave us a list of places to go around town. His lead michalis was...”
Andreea
Romania Romania
“Convenient location, great breakfat with a view and the staff is really helpful and friendly.”
Kamil
Netherlands Netherlands
“Even though we checked out before breakfast time, they kindly prepared breakfast boxes for us. It was a thoughtful touch and really appreciated!”
Marco
Canada Canada
“Location was perfect/ breakfast was super / costumer service were always available and offer great help”
Stephanie
United States United States
“Theodora at the front desk was incredibly helpful when we checked in. She helped us book a restaurant and gave us recommendations for sights to see. The location was great, there was parking provided, they had water in the fridge for us, there was...”
Iva
Croatia Croatia
“Breakfast with a nice view to the city and sea. Very close to the airport. Ideal for stepping by if travelling further. The food is excellent, great choice for breakfast.”
Glenn
United States United States
“Comfortable rooms, good location, and amazing view from the rooftop restaurant.”

Hotel area info

Restaurants

1 Restaurant On Site
Fifth Floor Restaurant
  • Cuisine
    Greek • Local • International
  • Open for
    Breakfast • Brunch • Lunch • Dinner • Cocktail hour
  • Ambience
    Family-friendly • Traditional • Modern • Romantic
  • Dietary options
    Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Castello City Hotel

Great facilities! Review score, 8.1

Most popular amenities

  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • 24-hour front desk
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

Castello City Hotel takes special requests – add in the next step!
Check-in
From 3:00 PM
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubMaestroUnionPay credit cardCash

The fine print

Must-know information for guests at this property

City tour busses can be arranged upon charge.

Please inform Castello City Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

License number: 1027703

FAQs about Castello City Hotel