Mercure Serpong Alam Sutera

–Great location - show map
+122 photos
Scored 8.4
Rated very good

Staff

9.0
  • City view
  • Garden
  • Swimming pool
  • BBQ facilities
  • Free Wifi
  • Free parking
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Key card access

Located a 5-minute walk from Living World Mall, Mercure Serpong Alam Sutera offers a luxurious stay with an outdoor pool and a restaurant. A tennis court and free parking spaces are also available on site. Free WiFi is accessible throughout. Elegantly fitted with carpeted flooring, the air-conditioned rooms come with a flat-screen cable TV and a personal safe. An electric kettle and a free mini-bar are also provided. Private bathroom has a hairdryer, a shower and free toiletries. Mint & Pepper serves Indonesian and international specialties. Meals can also be delivered to the comfort of guests' rooms. Staff at the 24-hour reception can assist you with luggage storage and laundry requests. Other facilities include a business center and meeting rooms. Car rentals and airport transfers can also be arranged at an additional charge. Mall @Alam Sutera and Summarecon Mall Serpong are both a 15-minute drive away from Mercure Serpong Alam Sutera. Soekarno-Hatta International Airport is 1-hour driving.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Spa and wellness center
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast
Mercure
Hotel chain/brand
Mercure

Property highlights

Top Location: Highly rated by recent guests (8.9)

Breakfast Info

Continental, Vegetarian, Halal, American, Buffet

  • Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 queen bed
1 queen bed
2 twin beds
2 twin beds
1 queen bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Praneel
India India
“The location is very good and not far from Airport. The breakfast was excellent. The restaurant is available even in the late hours.”
Lestari
Indonesia Indonesia
“The location adjacent to living world Alam sutera. I believe it is a nearest 4 stars hotel to IKEA, premium outlet. The quality of service and facilities uphold the mercure hotels' standard. Excellent”
Jon
United States United States
“Great stay, great pool area, staff was friendly and welcoming.”
Andreas
Indonesia Indonesia
“room is specious location at hart of alam sutra and easily find anything staff response is ultra fast”
Skylar
Thailand Thailand
“It was extremely quiet and comfortable. Although located next to a larger road, I couldn’t hear the cars at all. The breakfast was very focused around local food, which was delicious, but also a great variety of western goods like scrambled...”
Yoshua
Indonesia Indonesia
“Very close to a nice mall where you can find good food.”
Boy
Saudi Arabia Saudi Arabia
“Located near shopping mall. Easy access to every where.”
Pritamaharani
Italy Italy
“Location. Its located not far from the entrance of alam sutera, you can go easily to the highway, to the commercial center, local resto/bar, and local market.”
Arya
Indonesia Indonesia
“We were satisfied for an excellent variety of breakfast menu.”
Sandeep
Australia Australia
“Location was great, very helpful and welcoming staff Morning breakfast was very yummy”

Hotel area info

Restaurants

1 Restaurant On Site
Mint And Pepper
  • Cuisine
    American • Indonesian • Pizza • Local • Asian • International
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Modern
  • Dietary options
    Halal • Vegetarian

Amenities of Mercure Serpong Alam Sutera

Great facilities! Review score, 8.4

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Spa and wellness center
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast

House rules

Mercure Serpong Alam Sutera takes special requests – add in the next step!
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of Rp 400,000 is required on arrival. That's about $22. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Rp 450,000 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
Rp 450,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardMaestroCash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of Rp 400,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

License number: 55110, 9120005251893

FAQs about Mercure Serpong Alam Sutera