Nairobi Serena Hotel

–Excellent location – show map
+101 photos
Scored 9.3
Rated wonderful

Staff

9.6

In the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness center and spa. Guests can relax in a lounge chair next to the outdoor pool, which is surrounded by palm trees. The elegant and spacious rooms and suites are decorated with warm colors and wood furniture. They come equipped with a TV, air-conditioning and a private bathroom. Free Wi-Fi is available. Nairobi Serena Hotel offers a fine-dining restaurant with a seasonal menu and extensive wine cellar. Guests can enjoy a variety of snack and drinks at the poolside bar, or a cocktail at the Aksum Bar. The 24-hour front desk can organize concierge, limousine and baby-sitting services or make an appointment for guests at the on-site hair salon. Free private parking is also available. A shuttle is available upon request to Jomo Kenyatta Airport, only 8 miles away. The Railways Golf Course is 2 miles away and Nairobi National Park is within a 6 miles drive.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Airport shuttle
  • Free Wifi
  • Fitness center
  • Free parking
  • Spa and wellness center
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar

Property highlights

Top Location: Highly rated by recent guests (9.1)

Breakfast Info

Buffet

  • Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 full bed
1 queen bed
1 queen bed
1 sofa bed
1 queen bed
1 queen bed
or
2 twin beds
2 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Michael
United Kingdom United Kingdom
“Especially the location and friendliness of the staff”
Clive
United Kingdom United Kingdom
“Green oasis close to city. Attractive public areas including outdoor heated pool with interesting decor. Rooms are spacious and comfortable. Very good choice of places eat and very friendly, competent staff.”
Stephen
United States United States
“it is a superb hotel and everything they do is first class.The pool area and grounds are maintained nicely and the restaurant offering are excellent.”
Chie
United States United States
“Beautiful well maintained property. Very welcoming friendly staff”
Rosemary
Switzerland Switzerland
“Great hotel. Consistent with high quality facilities, amenities and service, bed linen etc. Myself and family have returned again and again for years. The staff, lead by the GM and his Deputy are simply amazing! they always go out of their way...”
Michael
United States United States
“Very friendly and attentive staff from the greeting getting out of the Uber. Everyone wanted to make sure our stay was special. The spa was a great bonus and the massage was excellent and reasonably priced for a luxury level hotel.”
Ed
United States United States
“The service was exceptional. Every detail was handled.”
Louise
United States United States
“The hotel is gorgeous, several restaurants to choose from. It has a wonderful and reasonably priced gift shop. All the staff are very friendly and helpful. The rooms and hotel are immaculate and beautifully decorated.”
Anita
United States United States
“Wake up call coffee and all the water I needed brought to my room. The workout center. The massage center. The pool. The great food. The professional kind staff.”
Shahir
United States United States
“Good. The snacks and drinks could be healthier, eg friits”

Hotel area info

Restaurants

1 Restaurant On Site
Maghreb
  • Cuisine
    International
  • Ambience
    Family-friendly
  • Dietary options
    Halal • Vegetarian • Gluten-free • Dairy-free

Amenities of Nairobi Serena Hotel

Great facilities! Review score, 9.5

Most popular amenities

  • Outdoor swimming pool
  • Airport shuttle
  • Free Wifi
  • Fitness center
  • Free parking
  • Spa and wellness center
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

Nairobi Serena Hotel takes special requests – add in the next step!
Check-in
From 12:00 PM to 11:30 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 1:00 AM to 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free
17+ years
Extra bed upon request
$50 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardMaestroCash

The fine print

Must-know information for guests at this property

Airport transfers and excursions within Nairobi are available at a surcharge. Please contact the property at least 48 hours prior to your arrival. Full flight details are required

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Nairobi Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Nairobi Serena Hotel