Towels are changed every 2 days, while cleaning takes place every 4 days. When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorisation by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in. Please note that the property can only accommodate dogs with a maximum weight of 20 kg or less. Fees apply on check in and a damage deposit is required. Please note that a maximum of 1 pet is allowed per apartment. Please inform the property in advance of your stay if you plan to bring a pet. Please note that pets are only allowed in Standard Studio located in block 2 of our property, if you show up with a pet and your bookings is made under a different room category, we will allocate in a Standard Studio with no compensation. The roof-top pool has an age restriction, following the local health and safety regulations: it is for people 17+. The guest will be required to provide a valid credit/debit card. A mandatory pre-authorisation of a minimum of EUR 50 and up to EUR 100 will be blocked until the guest departs from our property. No cash deposits are accepted. Minimum pre-authorisation depends on the room type booked. Upon check-out, we will refund the pre-authorised charge to the guest's card, but it may take longer depending on the guest's bank. Please note that excavation works at the back of the complex started on October 19th, 2024, by third-party contractors. During this period, guests may experience some noise. Please find below an overview of the planned winter 2026-2027 works:

 Block 2: Small-scale building works and finishings will take place on Block 2 and

expansion of our Sky lounge deck at same level of Block 2 (this is our smallest block

at the rear of the property). Temporary cranes or lifters may be used, however

minimal disturbance is expected. Works are planned to commence 01/11/2026.

Schedule: Works will begin on 01/11/2026 and are expected to be completed by

30/04/2027.

Due to these works our Gym will be temporarily closed from 1st November until February

2027 and our roof top pool will be closed (as per normal schedule) during the winter

months.

All other facilities will remain open, including our main lobby bar Tonino, Twilight and

indoor pool.

Els clients han de presentar un document d’identitat amb fotografia i una targeta de crèdit durant el registre d’entrada. Les peticions especials són segons disponibilitat i poden comportar suplements.

Cal que informeu Luna Holiday Complex de la vostra hora d’arribada amb antelació. Podeu fer servir l'apartat de Peticions especials en fer la reserva o posar-vos en contacte amb l'allotjament directament mitjançant les dades de contacte que apareixen a la confirmació.

Aquest allotjament no accepta comiats de solters o festes similars.

Els menors de 18 anys només poden fer el check-in acompanyats d'un progenitor o tutor legal.

A conseqüència del coronavirus (Covid-19), aquest allotjament ha pres mesures de seguretat i neteja addicionals.

A causa del coronavirus (Covid-19), aquest allotjament aplica mesures estrictes per al distanciament físic.

No és possible quedar-se en aquest allotjament per fer quarantena pel coronavirus (Covid-19).

Número de llicència: AH/0199