Name: Hotel 28 Cancun
Address: México Hotel 28, 77509 Cancún, Mexico, México Hotel 28, Quintana Roo, 77509, Mexico
Rating: 8.8

Hotel 28 Cancun

–Great location - show map

+100 photos

About this property

Comfortable Accommodations: Hotel 28 Cancun in Cancún offers family rooms with air-conditioning, private bathrooms, and free WiFi. Each room includes a work desk, TV, and private entrance. Dining and Leisure: The family-friendly restaurant serves Mexican and Caribbean cuisines with brunch and lunch. Guests can relax at the terrace, pool, or bar. Additional amenities include a kids' pool and outdoor seating area. Convenient Location: Located in the city centre, the hotel is a 19-minute walk from Cancun Government Palace and 18 km from Cancún International Airport. Nearby attractions include Cristo Rey Church and Parque las Palapas.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.7)

Free private parking available at the hotel

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Availability

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Room type	Number of guests
Deluxe Double Studio 1 extra-large double bed 1 extra-large double bed 1 sofa bed
Deluxe King Studio 1 extra-large double bed
Superior Studio 1 extra-large double bed 1 extra-large double bed 1 sofa bed
Queen Room 1 double bed

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free WiFi

See what guests loved the most:

Kerry-ann

Germany

“The close proximity to Mercado 28 was great. Overall good value as well!”

Indranil

United Kingdom

“I stayed in June 2026 as a foreign tourist. A good value hotel in a good location with a convenience store less then 1 minute walk, a few restaurants bars opposite an a good Mexican market close by too. About a 15 min walk from main bus station....”

Priscilla

Italy

“The staff was definitely the highlight of the stay: extremely kind, welcoming, and always available. They immediately met our needs and assisted us with a smile in every situation. Another big advantage is the location: the hotel is just a few...”

Jane

Australia

“The staff were so helpful. The manager sorted out a tour we booked and spoke to the agents and enabled us to be picked up at the hotel.”

Rebecca

Canada

“I had a great stay at Hotel 28! Francesco and the staff were incredibly friendly and always willing to help with anything I needed, which made the experience even more enjoyable. The place was very clean and well-maintained throughout my stay. We...”

Jurgitavi

Lithuania

“Hotel in the very center of Cancun. very good location. Rooms are spacious, beds are comfortable. Market nearby. Staff is helpful. I highly recommend.”

Ellen

Ireland

“Room was spotlessly clean and well kept. Very safe accomodation with doorman. We only had a one night stay but would recommend!”

Blanca

Spain

“Everything perfect! Great staff and communication. Recomendable 100%”

Karasch

Germany

“Jose is amazing, thank you for all your help. We are coming back.”

Johannes

Netherlands

“Clean rooms, friendly and helpfull staff, they helped with arranging transportation and excursions. They beds were huge and comfortable.”

Hotel surroundings

Restaurants

1 restaurant on site

Cocina 28

Cuisine
Caribbean • Mexican
Open for
Breakfast • Brunch • Lunch
Ambiance
Family friendly
Dietary options
Vegan

Facilities of Hotel 28 Cancun

Great facilities! Review score, 9

House rules

Hotel 28 Cancun takes special requests - add in the next step!

Check-in

From 15:00 to 23:00

Guests are required to show a photo identification and credit card upon check-in

You'll need to let the property know in advance what time you'll arrive.

Check-out

From 12:00 to 12:30

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Parties

Parties/events are not allowed

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel 28 Cancun in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.

License number: 002-025-002585/2026

Legal information

This property is managed, licensed or represented by a business. This label has no relevance in terms of tax, including VAT and other 'indirect taxes', but is required under applicable consumer laws. You can find more information about the business here: .