Cristalino Lagoon Front Hotel, Restaurant & Spa

–Excellent location – show map
+63 photos
Scored 9
Rated wonderful

Excellent location!

9.6

About this property

Elegant Accommodations: Cristalino Lagoon Front Hotel, Restaurant & Spa in Bacalar offers an adults-only 5-star experience with a modern restaurant serving Mediterranean cuisine. Guests enjoy free WiFi, an infinity swimming pool, spa facilities, sun terrace, and a lush garden. Comfortable Amenities: Rooms feature air-conditioning, private bathrooms, balconies with pool or lake views, and amenities such as tea and coffee makers, mini-bars, and flat-screen TVs. Additional services include a 24-hour front desk, concierge, and free on-site private parking. Dining Experience: The restaurant serves lunch and dinner with vegetarian options, complemented by a bar for relaxed evenings. Outdoor seating areas provide scenic views, enhancing the overall dining experience. Prime Location: Located 21 mi from Chetumal International Airport, the hotel offers easy access to local attractions. Guests appreciate the attentive staff, scenic views, and the property’s excellent service support.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • 2 swimming pools
  • Free parking
  • Free Wifi
  • Airport shuttle
  • Restaurant
  • Non-smoking rooms
  • Spa and wellness center
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar

Property highlights

Top Location: Highly rated by recent guests (9.6)

  • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 king bed
2 queen beds
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Robert
United States United States
“Beautiful hotel on the lagoon waterfront with two pools overlooking the lagoon. The restaurant and bar have excellent cocktails and while the food selection may not be expansive the quality and presentation are excellent!”
Antonio
United States United States
“Location and well taken care of. People were friendly and customer oriented.”
Angelica
Peru Peru
“Very clean and very good quality of amenities! Fresh ingredients for food, balanced flavors, not too sweet not too salty, the presentation was also outstanding, very helpful staff :)”
Kim
United States United States
“It’s a gorgeous lagoon and you can jump right in from the docks! Staff friendly, beds so comfy!”
Homa
United States United States
“The property was new and very up to date. Very clean and the staff were very polite and attentive. Loved being on the lagoon.”
Charlie
United States United States
“Great location and food was excellent. Beautiful views of the lagoon and plenty of places to set and enjoy. Easy to get staff help by WhatsApp.”
Carolina
United States United States
“Location, view, food, the gardens, is a very beautiful hotel boutique”
Gwen
United States United States
“Perfect for a week with girl friends. We had our own rooftop hot tub, cushioned seating, dining table and fridge on the roof.”
Linda
United States United States
“Beautiful property on Lake Bacalar!! Everything about this property was exceptional. The staff, rooms, restaurant, location, pools and docks on the lake were wonderful. The rooms overlook gorgeous Lake Bacalar. The water was so refreshing and fun...”
Debra
United States United States
“Options to see, be, right on the lake. Cenote Esmeralda is adjacent,too. Use of paddle boards and kayaks for a laud back beach club experience all included. Restaurant served a nice assortment of local and international fare.”

Hotel area info

Restaurants

1 Restaurant On Site
Cristalino Bar & Kitchen
  • Cuisine
    Mediterranean
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Modern
  • Dietary options
    Vegetarian

Amenities of Cristalino Lagoon Front Hotel, Restaurant & Spa

Great facilities! Review score, 9.3

Most popular amenities

  • 2 swimming pools
  • Free parking
  • Free Wifi
  • Airport shuttle
  • Restaurant
  • Non-smoking rooms
  • Spa and wellness center
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

Cristalino Lagoon Front Hotel, Restaurant & Spa takes special requests – add in the next step!
Check-in
From 3:00 PM to 11:30 PM
Check-out
From 12:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

If the stay includes the night of December 31, a mandatory New Year’s Eve Gala Dinner supplement of USD 300 per person applies. This amount must be paid directly at the property upon check-in. The supplement includes the gala dinner, taxes, event amenities, and festive decorations. Beverages and service charges are not included and must be paid separately.

License number: 010-007-005088/2025

FAQs about Cristalino Lagoon Front Hotel, Restaurant & Spa