Name: Hard Rock Hotel Riviera Maya - All Inclusive
Address: Km. 72 Carretera Cancun Tulum Puerto Aventuras, 77710 Puerto Aventuras, Mexico, Km. 72 Carretera Cancun Tulum Puerto Aventuras, Quintana Roo, 77710, Mexico
Rating: 8.3

Sustainability certification

Hard Rock Hotel Riviera Maya - All Inclusive

–Great location - show map

+224 photos

Garden
Pet friendly
Swimming pool
Free Wifi
Balcony
Free parking
Air conditioning
Private bathroom
24-hour front desk
Daily housekeeping

About this property

Beachfront and Private Beach Area: Hard Rock Hotel Riviera Maya - All Inclusive in Puerto Aventuras offers a private beach area and beachfront access. Guests can relax on the sandy shores or take a dip in the swimming pool with stunning views. Spa and Wellness Facilities: The resort features spa facilities, a fitness center, and a hot tub. Additional amenities include yoga and fitness classes, ensuring a comfortable and active stay. Dining Experience: A family-friendly restaurant serves American, Japanese, Mexican, sushi, Thai, and international cuisines. Breakfast, brunch, lunch, and dinner are available, accommodating vegetarian, vegan, and gluten-free diets. Leisure and Entertainment: Guests can enjoy a waterpark, kids' pool, and evening entertainment. Free WiFi is available in public areas, and the resort offers a 24-hour front desk and concierge service.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the top-rated area in Puerto Aventuras, this property has an excellent location score of 8.5!

Breakfast Info

Continental, American, Buffet

Free Private Parking Available On Site

Activities:

Tennis court
Fitness center
Spa and wellness center

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Availability

Select dates to see this property's availability and prices

Room Type	Number of guests
Deluxe Gold Double Beds 2 full beds
Diamond King 1 king bed
Deluxe Family Room (Two Bedroom) 3 full beds
Deluxe Sky Terrace (One Bedroom) 1 king bed
Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with personal Assistant 1 king bed 2 full beds
Deluxe Gold king bed 1 king bed
Deluxe Partial Ocean View Double 2 full beds
Rock Royalty Partial Ocean View Double 2 full beds
Rock Suite Ocean Front (Two Bedroom) with Personal Assistant 2 king beds 2 full beds
Heaven Diamond King - Adults Only 1 king bed
Heaven Deluxe Gold Double Beds - Adults Only 2 full beds
Heaven Deluxe Sky Terrace (One Bedroom) - Adults Only 1 king bed
Heaven Rock Royalty Partial Ocean View King - Adults Only 1 king bed
Heaven Rock Suite Ocean Front (Two Bedroom)with Personal Assistant - Adults Only 3 full beds
Heaven Deluxe Gold King - Adults only 1 king bed
Double Room 3 full beds
Deluxe King Bed 1 king bed
Double Room 1 king bed
Double Room 2 full beds
Double Room 3 full beds
Double Room 1 king bed
Double Room 1 king bed

Sustainability

This property has 1 third-party sustainability certification.

EarthCheck Certified

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free Wifi

See what guests loved the most:

Vinh

United States

“1. Bell boy staff were all amazing & have great can-do attitudes 2. Favorite restaurants in order: UMO, ZEN, WAI, CIAO 3. Heaven building & services is reason why I’ll come back”

Marjorie

Mexico

“We really enjoyed our time at Hard Rock Riviera. The rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids. Lots of pool seating, too. The food was just okay—typical resort options—but overall it...”

Cassandra

United States

“My family and I had a great time at the resort. The staff was very friendly, and all the restaurants were excellent. I really enjoyed Toro the most. Now, you no longer have to make reservations, but there can be a long wait. We waited for 1 hour...”

Erwin

Canada

“The more I like about everything was the friendly people always ready to help. That was very important”

Erwin

Canada

“What amaze me the most was the people. So polite, and always ready to serve. Please a big hang for all of them.”

Jimena

Mexico

“Las amenidades, los restaurantes, el entretenimiento, spa.”

Christian

Chile

“El hotel siempre lucía limpio, las camas son muy cómodas, de las mejores que he visto luego de muchos años de viaje. El desayuno muy variado, y con poco tiempo de espera. Los restaurantes eran variados y de buena calidad. Hubo shows gratuitos y...”

Juan

Chile

“Excelente experiencia en Hard Rock Hotel. Instalaciones modernas, habitaciones muy cómodas y un ambiente increíble con música y entretenimiento. El personal fue muy amable y siempre dispuesto a ayudar. Sin duda, un lugar ideal para descansar y...”

Johan

Reunion

“Mentions spéciales pour les animateurs et animation tout au long du séjour. La chambre est spacieuse et les différents piscines permettent de variés les plaisirs dans la journée Le personnel est super et la literie très confortable Mention...”

Fanny

Mexico

“Las albercas La playa Las habitaciones Los restaurantes La música La atención El Kids club Nunca me había sentido tan cómoda en un hotel Mi hija mayor es autista y siempre siempre había alguien que ponía una mala cara o un pero en algún...”

Area info

Restaurants

5 Restaurants On Site

Restaurante #1

Cuisine
International

Frida

Cuisine
Mexican
Open for
Dinner
Ambience
Family-friendly • Traditional

ZEN

Cuisine
Japanese • Sushi • Thai
Open for
Dinner
Ambience
Family-friendly
Dietary options
Vegetarian • Vegan • Gluten-free

Caffeto

Cuisine
American
Open for
Breakfast • Brunch • Lunch
Ambience
Family-friendly
Dietary options
Vegetarian • Vegan • Gluten-free

Market

Cuisine
Mexican
Open for
Breakfast • Brunch • Lunch
Ambience
Family-friendly

Resort facilities at Hard Rock Hotel Riviera Maya - All Inclusive

Great facilities! Review score, 8.5

House rules

Hard Rock Hotel Riviera Maya - All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in.

You need to let the property know what time you'll be arriving in advance.

Check-out

Until 12:00 PM

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years

Extra bed upon request

Free

Crib upon request

Free

3+ years

Extra bed upon request

Free

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may apply.

Accepted payment methods

Cash

The fine print

Must-know information for guests at this property

When traveling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.

Only pets of less than 18 kg are permitted, and 2 pets maximum per room.

Reservations made through April 28, 2025, for travel until January 7th, 2026, are eligible to receive a $200 USD resort credit per night, per room. Use it on select spa, golf, and luxury services. Terms: A 35% fee applies. The credit is nonrefundable, nontransferable, and cannot be redeemed for cash. Not combinable with other discounts or credits.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Riviera Maya - All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

In the event of an early departure, the property will charge you the full amount for your stay.

Guests under the age of 18 can only check in with a parent or official guardian.

License number: 008-007-000402