JEN Penang Georgetown by Shangri-La

–Excellent location – show map
+100 photos
Scored 8.3
Rated very good

Excellent location!

9.1
  • Kitchen
  • City view
  • Swimming pool
  • Washing machine
  • Free Wifi
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. It offers an outdoor swimming pool and guests can enjoy meals at the in-house restaurant or have a drink at the bar. Free WiFi is available throughout the property. It is 1640 feet to 5D Interactive World, while Upside Down Museum and Dark Mansion - 3D Glow In The Dark Museum are within 1969 feet of the property. Penang International Airport is 11 mi away. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian décor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. Guests can approach the 24-hour front desk for tour arrangements, ticketing and concierge services. For relaxation, guests can make use of the sauna and steam room. The 24-hour health club features of modern equipment. Other facilities include a salon and business center. Buffet breakfast is available at the hotel. Cafe Jen's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Parking on site
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Fitness center
  • Spa and wellness center
  • Tea/Coffee Maker in All Rooms
  • Breakfast
Shangri-La Group
Hotel chain/brand
Shangri-La Group

Property highlights

  • Located in the best-rated area in George Town, this hotel has an excellent location score of 9.1

  • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Asian, Buffet

  • Parking available at the hotel

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 king bed
1 king bed
2 twin beds
2 twin beds
1 king bed
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
1 sofa bed
2 twin beds
and
1 king bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Yuxin
Turkey Turkey
“The staff were very friendly and helpful. However, they did not respond to messages sent through the hotel booking website, which made communication difficult before our arrival.”
Jean
Australia Australia
“Location is fantastic, room ok but only provide hand shower without head shower with this 4 star hotel. No face towel provided ,so far so good. The staffs in the concierge areas very helpful. Very attentive. I have to mention Mr Ramli and Rasli....”
Lim
Malaysia Malaysia
“Like the location and the breakfast and the comfy bed.”
Ronald
Singapore Singapore
“well regarded for its spacious, modern rooms, excellent central location, and a solid, guest‑favourite breakfast offering—making it a very practical and comfortable choice for both leisure and business travelers visiting Penang.”
Maria
Hong Kong Hong Kong
“Nice pool and gym facilities. Location was great- next to old town and a mall nearby with many restaurants.”
Sukmawaty
Indonesia Indonesia
“The Room, the facilities and the breakfast...lovee”
Aurelio
Philippines Philippines
“Air conditioning was great. The bed and the pillows were solid. View was fantastic. Breakfast options were good even at the Club Lounge. Everyone was helpful and attentive at all times.”
Yeeling
Malaysia Malaysia
“The Club lounge is very good and breakfast (except for horrible dimsum) is very good too. Very good location and can have free CAT bus go around the city. Very convenient and near to a lot of nice food.”
Prailida
Thailand Thailand
“Hospitality of club house staffs were outstanding. View from high floor room. Clean and modern room. Various choices of breakfast.”
Rakesh
India India
“Amazing facilities located centrally in Georgetown close to prime eateries, shops etc.”

Hotel area info

Restaurants

2 Restaurants On Site
Cafe Jen
  • Cuisine
    Malaysian • Local
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Halal • Vegetarian
Lobby Lounge
  • Cuisine
    International
  • Ambience
    Family-friendly • Traditional
  • Dietary options
    Halal

Amenities of JEN Penang Georgetown by Shangri-La

Great facilities! Review score, 8.4

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Parking on site
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Fitness center
  • Spa and wellness center
  • Tea/Coffee Maker in All Rooms
  • Breakfast

House rules

JEN Penang Georgetown by Shangri-La takes special requests – add in the next step!
Check-in
From 3:00 PM
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBCash

The fine print

Must-know information for guests at this property

Elevator access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance.

Important Notice :

Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles.

Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards.

-Smoking, including vaping and e-cigarets, is not permitted in the guest rooms or any other areas within the hotel.

-Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas.

A tourist tax of MYR 10 per room per night is applicable to all foreign guests . This tax is not included in the room rate and is collected at the property upon check-in from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property.

Please inform JEN Penang Georgetown by Shangri-La of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Parking is subject to availability due to limited spaces.

FAQs about JEN Penang Georgetown by Shangri-La