1. All rates quoted are inclusive of 8% Sales & Service Tax.

2. Mandatory Tourism Tax (TTx): In accordance with the Federal Government of Malaysia Gazette

Tourism Tax (Rate of Tax) Order 2017, the TTx of RM10.00 nett per room, per night is applicable to

all non-Malaysians and foreign passport holders. This amount will be collected by the Hotel on

behalf of the government upon check-in. Malaysian Nationals and Permanent Residents are

exempted. Please note that the Tourism Tax is not included in your total room cost.

3. Standard check-in time is 3:00 pm and check-out time is 11:00 am. Early check-in and late check-out

are subject to availability. A nominal charge may apply for late check-out.

4. A mandatory Incidental Deposit is required upon check-in:

1. RM200 per night for Rooms & Chalets

Payment can be made by cash or credit card.

5. Requests for specific rooms are subject to a surcharge, which varies depending on the type of

request. For further details, please contact our team at [email protected].

6. Maximum number of occupants:

1. Deluxe & Executive Water Chalets: 3 persons

2. Premium Tower Rooms & Premium Water Chalets: 4 persons

7. Children below 13 years old stay for free using the existing bedding configuration. Baby cribs are

available upon request and are subject to availability.

8. Extra beds/rollaway beds are not available at the Hotel.

9. Guests under 18 years of age must be accompanied by an adult.

10. Additional person(s) must be declared and registered at the Front Desk upon check-in. Any

additional persons beyond the stated occupancy limit are chargeable at the Hotel’s discretion. A

charge of RM60 nett per person applies to the 3rd and 4th person in rooms if amenities are

requested.

11. This is a smoke-free property. Smoking in prohibited areas may incur a fine of RM10,000 or imprisonment of

up to two years, as per Malaysian law. A RM1,000 cleaning fee per offence will be imposed on guests found

smoking in enclosed areas of their rooms.

12. Pets are not permitted on the property. Cooking in rooms, bringing in raw food materials, durians,

mangosteens, outside packed food, and use of cooking appliances are strictly prohibited.

13. Room decorations by third parties are not permitted. Special decoration packages are available via

request and subject to charges. A refundable deposit of RM150 nett is required for guests checking

in with decorative items such as banners, balloons, glitter, or confetti. These items must be fully

removed upon check-out. The Hotel reserves the right to withhold the deposit as cleaning fees if

decoration materials cause excessive litter or damage.

14. Fi Lestari (Sustainable Fee): In line with the Negeri Sembilan State Government’s directive, a Fi Lestari

(Sustainable Fee) of RM4.00 nett per room, per night will be applicable to all guests, effective November 2025.

This fee is not included in the room rate and shall be collected by the Hotel on behalf of the Government

upon check-in.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.