From January 1 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or a valid permanent resident MY PR Card are exempted.

Please note that if you would like to secure or upgrade your room to the next category, surcharges apply.

Third-party credit cards are not accepted for payments. The credit card used for payment in advance must be presented upon check for verification.

Please note that all our activities are fee-based. Please contact our team for clarification of the charges and further assistance.

In accordance with the Federal Government of Malaysia Gazette Tourism Tax, Rate of Tax, Order 2017, the TTx of RM 10 net per room, per night is applicable to all non-Malaysians and foreign passport holders. This amount will be collected by the Hotel on behalf of the government upon check-in.

Malaysian Nationals and Permanent Residents are exempted. Please note that the Tourism Tax is not included in your total room cost.

Standard check-in time is 15:00, and check-out time is 11:00. Early check-in and late check-out are subject to availability. A nominal charge may apply for late check-out.

Where applicable, a surcharge may apply for guaranteed sea or beach view rooms, subject to availability. Please refer to our Reservations team to inquire about surcharges that may apply.

A mandatory Incidental Deposit is required upon check-in:

RM 200 per night for Executive & Premium Pool Suites, payment can be made by cash or credit card.

Requests for specific rooms are subject to a surcharge, which varies depending on the type of request. For further details, please contact our team at [email protected].

Please note that the maximum number of occupants in the Executive & Premium Pool Suites is 4 people.

Children below 13 years old stay for free using the existing bedding configuration.

Baby cribs are available upon request and are subject to availability.

Extra beds and rollaway beds are not available at the Hotel.

Guests under 18 years of age must be accompanied by an adult.

Additional unregistered guests must be declared and registered at the Front Desk upon check-in. Any additional people beyond the stated occupancy limit are chargeable at the Hotel’s discretion. A charge of RM 60 net per person applies to the 3rd and 4th person in rooms if amenities are requested.

This is a smoke-free property. Smoking in prohibited areas may incur a fine of RM 10,000 or imprisonment of up to two years, as per Malaysian law. A RM 1,000 cleaning fee will be imposed on guests found smoking in enclosed areas of their rooms.

Pets are not permitted on the property. Cooking in rooms, bringing in raw food materials, durians, mangosteens, outside packed food, and the use of cooking appliances are strictly prohibited.

Room decorations by third parties are not permitted. Special decoration packages are available via request and subject to charges. A refundable deposit of RM 150 net is required for guests checking in with decorative items such as banners, balloons, glitter, or confetti. These items must be fully removed upon check-out. The Hotel reserves the right to withhold the deposit as cleaning fees if decoration materials cause excessive litter or damage.

The name on the credit card used for the booking should correspond to the guest staying at the property, guest’s check-in details.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Lexis Suites Penang of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of MYR 300 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.