Sustainability certification

Citadines Prai Penang

–Great location - show map
+19 photos
Scored 8.6
Rated excellent

Great location!

8.9
  • View
  • Pet friendly
  • Swimming pool
  • Washing machine
  • Free Wifi
  • Free parking
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Non-smoking rooms

About this property

Comfortable Accommodations: Citadines Prai Penang in Bukit Mertajam offers comfortable rooms with air-conditioning, kitchenettes, private bathrooms, and free WiFi. Guests enjoy amenities such as balconies, work desks, and free toiletries. Leisure Facilities: The hotel features a fitness center, year-round outdoor swimming pool, and hot tub. Additional facilities include a fitness room, elevator, 24-hour front desk, family rooms, and free on-site private parking. Dining Options: A buffet breakfast is available, including halal options. The dining area provides a relaxing space for guests to unwind. Prime Location: Located 15 mi from Penang International Airport, the hotel is near attractions like Sunway Carnival Mall (5.6 mi) and Penang Bridge (8.1 mi). Guests appreciate the convenient location and excellent staff support.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Airport shuttle
  • Family rooms
  • Breakfast
Citadines
Hotel chain/brand
Citadines

Property highlights

Top Location: Highly rated by recent guests (8.9)

Breakfast Info

Halal, Buffet

  • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 queen bed
2 twin beds
1 queen bed
2 twin beds
1 queen bed
2 twin beds
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Sustainability

This property has 1 third-party sustainability certification.
GSTC Hotel Standard
GSTC Hotel Standard
Certified by: Vireo Srl

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Lee
Malaysia Malaysia
“The room is spacious and clean. The separate living and kitchen area was a great advantage for receiving family and friends' visiting us for chit chat during our stay. The infinity pool located at the roof top is good too. Great location with lots...”
Ken
United States United States
“Fully equipped kitchen. Plenty of space. Easy to control room temperature.”
Fairuz
Malaysia Malaysia
“Second stay, unit so clean, no bad odour, good view, easy parking”
Jeanette
Singapore Singapore
“Facilities are very good. Spacious room. Price was decent for the room. Fully stocked kitchen was nice.”
Aa
Malaysia Malaysia
“The bed was super comfortable . Breakfast was good. TV channel was great Aircon was good”
Varatharasan
Malaysia Malaysia
“The location. To take feeder bus for PIMB marathon.. Feel like home and with cooking facilities, washing machine, a toaster, English tv channels . Rooms are big with good size bathrooms.. Overall good”
Rozilawati
Malaysia Malaysia
“Rooms facilities. Perhaps in future put a hose at Bidet”
Ahmad
Malaysia Malaysia
“Welcome coffee is good - rare. Parking is aplenty.”
Suhaimi
Malaysia Malaysia
“This is my 3rd time with Citadines (1st time @ Citadines Georgetown, twice @ Citadines Prai). Room was exceptional, complete with amenities. Room was sooooo big & comfortable. Breakfast was splendid. Staffs were friendly & helpful. Parking was...”
Leomy
Italy Italy
“Cozy small apt with kitchen corner and sitting room to cool down after busy days Comfort beds Cleanliness Helpful Staff Top floor view”

Hotel area info

Amenities of Citadines Prai Penang

Great facilities! Review score, 8.8

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Airport shuttle
  • Family rooms
  • Breakfast

House rules

Citadines Prai Penang takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of MYR 200 is required on arrival. That's about $48. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0+ years
Extra bed upon request
MYR 150 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
VisaMastercardJCB Cash is not accepted
Parties
Parties/events are not allowed

The fine print

Must-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.

Effective 1 July 2026, Hotel will adopt a cashless payment policy. Cash payments will no longer be accepted.

FEAST OF ST ANNE 2026 – COMPLIMENTARY SHUTTLE SERVICE

Citadines Prai Penang is pleased to offer a Complimentary Shuttle Service to the Minor Basilica of St Anne, Bukit Mertajam, from 17 July 2026 – 26 July 2026.

Shuttle Schedule:

1st Trip: 9:30 AM

2nd Trip: 2:30 PM

3rd Trip: 5:00 PM

4th Trip: 8:00 PM

Guests are required to reserve their seats through the Front Office at least one (1) day in advance. Reservations are subject to seat availability and will be confirmed on a first-come, first-served basis.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Citadines Prai Penang of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of MYR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Citadines Prai Penang