Kigali Serena Hotel

–Excellent location – show map
+66 photos
Scored 8.7
Rated excellent

Excellent location!

9.2

About this property

Elegant Accommodations: Kigali Serena Hotel in Kigali offers spacious rooms with air-conditioning, private bathrooms, and modern amenities. Guests enjoy free WiFi, private check-in and check-out, and a 24-hour front desk. Wellness and Leisure: The hotel features a spa and wellness center, sauna, fitness center, and a year-round outdoor swimming pool. Additional facilities include a hot tub, steam room, and yoga classes. Dining Experience: The family-friendly restaurant serves African, Indian, American, and international cuisines with brunch, lunch, and dinner. Breakfast includes local specialties, warm dishes, fresh pastries, and more. Prime Location: Located 6.8 mi from Kigali International Airport, the hotel is near attractions such as the Belgian Peacekeepers Memorial (3-minute walk) and Kigali Genocide Memorial (3.1 mi). Guests appreciate the attentive staff and spacious rooms.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Fitness center
  • Free parking
  • Spa and wellness center
  • 2 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar

Property highlights

Top Location: Highly rated by recent guests (9.2)

Breakfast Info

American, Buffet

  • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 full bed
or
2 twin beds
1 queen bed
or
2 twin beds
1 queen bed
or
2 twin beds
1 full bed
1 sofa bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Audace
Spain Spain
“Good location - the hotel offers a good breakfast with a great variety of food - the bed is comfortable”
David
Canada Canada
“Friendly management relations after staff refused change request.”
Brandon
Saudi Arabia Saudi Arabia
“The pool was absolutely stunning — easily one of the best I’ve seen, and we spent some quality time there. Breakfast was outstanding too, a real highlight of the stay. Above all, the staff were genuinely warm and friendly, and most of the service...”
Fidelis
Tanzania Tanzania
“The enviroment from inside out with good maintenance and quality”
Lara
United States United States
“Lovely 5 star stay in Kigali. Perfect place to unwind. Room was fabulous.”
Ntibimenya
Ireland Ireland
“Great location, excellent staff, loved the pool ,sauna,steam room and the spa. The breakfast and the food were excellent.”
Kyle
Switzerland Switzerland
“Everything - outstanding staff, welcoming environment, comfortable. Just amazing!”
George
Uganda Uganda
“I liked the location and the room(bed specifically)”
Aline
Rwanda Rwanda
“The property is excellent—clean, beautiful, and very well maintained. The staff were professional, welcoming, and always ready to help. The service was top-class from check-in to check-out, and the atmosphere was calm and perfect for a retreat.”
Peter
Kenya Kenya
“Met expectations. Everything was as would be expected of a 5 star.”

Hotel area info

Restaurants

2 Restaurants On Site
The Milima restaurant
  • Cuisine
    African • American • Indian
  • Open for
    Breakfast • Brunch • Lunch • Dinner
  • Ambience
    Traditional
  • Dietary options
    Kosher • Gluten-free • Dairy-free
Sokoni Cafe and Bar
  • Cuisine
    International
  • Ambience
    Family-friendly
  • Dietary options
    Vegan • Gluten-free • Dairy-free

Amenities of Kigali Serena Hotel

Great facilities! Review score, 8.8

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Fitness center
  • Free parking
  • Spa and wellness center
  • 2 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

Kigali Serena Hotel takes special requests – add in the next step!
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free
17+ years
Extra bed upon request
$150 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Kigali Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Medical monitoring is available for guests quarantined due to coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.

A negative coronavirus (COVID-19) PCR test result is mandatory to check in to this property.

FAQs about Kigali Serena Hotel