Name: Lake Kivu Serena Hotel
Address: Gisenyi Town, Gisenyi, Rwanda, Gisenyi Town, Rwanda
Rating: 8.6

Lake Kivu Serena Hotel

+31 photos

Lake Kivu Serena Hotel is located just 1.9 mi from the center of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 328 feet from the hotel, while the Kigali International Airport is 99 mi away.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.5)

Breakfast Info

Continental, Italian, Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, Kosher, Asian, American, Buffet

Free private parking available at the hotel

Unlock members-only prices

Save instantly at this Genius property – just sign in or join for free

Availability

Select dates to see this property's availability and prices

Room Type	Number of guests
Superior Room 1 full bed or 2 twin beds
Family Room 2 full beds
Suite 1 queen bed 1 sofa bed

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free Wifi

See what guests loved the most:

Carol

Rwanda

“The breakfast buffet is always amazing, lots of variety! The pool is quite large and we basically had it to ourselves. The lifeguard gave my kids goggles and donut rafts. We had a wonderful time at the lake shore, enjoying the waves, and the...”

Ian

Philippines

“We truly enjoyed our time at the pool and the lake. Although the room was smaller than it appeared in the photos, it was still comfortable and perfectly fine. The pool area was well-equipped with almost everything we needed. I deeply appreciated...”

Sabir

Oman

“I have enjoyed my sty at this hotel. Good rooms, excellent breakfast, superb service. Certainly will stay again in this hotel.”

Nourhan

Egypt

“The lovely staff, their professionalism, the over all experience is waaaay above expectations. The service in terms of quality, speed and of course the location all is above satisfactory. Moreover it’s not crowded, feels very private, upscale and...”

Fidele

Canada

“The location by the lake makes it a perfect hotel for those who like to swim.It has a private beech. the breakfast was amazing with various options . there were plenty of space to walk outside.”

Jorge

Germany

“Perfect location, well served breakfast. Good service”

Yvrtraveller

Canada

“Upgraded to a suite which was huge with a large sitting room and patio. The grounds on the shore of lake Kivu are stunning. Breakfast buffet is extensive and delicious.”

Sihame

United Arab Emirates

“Great hotel on the lake, the location is near a lot of restaurants and bars along the lake”

Gregory

Rwanda

“Lake Kivu Serena is a classic. It is very popular among visitors and residents of Rwanda alike. The property is beautiful with a private beach, green spaces, and of course the pool. The restaurant is good, if a little overpriced. Can't beat the...”

Oyetola

United States

“location was fantastic and the breakfast was good.”

Hotel area info

Restaurants

1 Restaurant On Site

Kiyaga Restaurant

Cuisine
African • Local • International
Dietary options
Halal • Vegetarian

Amenities of Lake Kivu Serena Hotel

Great facilities! Review score, 8.4

House rules

Lake Kivu Serena Hotel takes special requests – add in the next step!

Check-in

From 2:00 PM to 11:30 PM

Guests are required to show a photo ID and credit card at check-in.

You need to let the property know what time you'll be arriving in advance.

Check-out

From 1:00 AM to 11:30 AM

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years

Crib upon request

Free

17+ years

Extra bed upon request

$150 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Accepted payment methods

Cash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Lake Kivu Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Lake Kivu Serena Hotel