Please note that the hotel will contact you directly regarding the 100% prepayment for your reservation. Prepayment should be made within 1-2 days after booking. The hotel reserves the right to cancel your reservation in case the deposit has not been transferred.

Rules for the stay of children at KRAЇNA EDEM spa area: The spa area is available only for children over 4 years old; For children from 4 to 12 years old, it is available every day from 08:30 to 16:00 under the supervision of accompanying adults. The use of inflatable toys in the pool is prohibited ( In the restaurants at KRAЇNA EDEM, there are some restrictions on visits with children under 12 years old: For children up to 4 years of age, the service "room-service" (Children's and general menu of restaurants) has been implemented without additional charging of interest for service. If necessary, a high chair for feeding will be delivered to the room. It is impossible to visit restaurants with children under 4 years old. If desired, parents/accompanying people can also use the "room-service" service at the same time as the child's meal, also without additional payment for the service. Visiting the Terrace by the Lake restaurant is allowed for children aged 4 to 12 years until 18:00, visiting the De Vine restaurant until 20:00. At other times, you can use the "room-service" service on general terms.

The KRAЇNA EDEM team takes care that the stay of guests and their pets is comfortable and at the same time does not cause discomfort to other guests of the hotel. The hotel has the following conditions for staying with pets: – when staying in the Hotel with a pet – it is necessary to make a cash deposit in the amount of 600 USD to 1200 USD, depending on the size of the animal, for possible risks of damage to hotel property. Spoilage or damage to hotel property is considered any action committed by a pet, which led to material damage to the hotel (furniture damage, carpet contamination, scratches on the floor or walls, etc.). In the absence of damage, the money deposit is returned at the end of the stay at the hotel. In case of discovery of damaged or damaged property, the guest is obliged to pay for all damages according to the price list located at the hotel reception. In addition to the specified deposit amount, the Guest is required to pay a fee for staying with a pet. The cost of accommodations with pets is as follows: Small/medium dogs (up to 25 kg, e.g. Spitz, Corgi, etc.) and cats — UAH 2000 per night. Large dogs (over 25 kg) — UAH 3000 per night. Rules for the stay of your little pets in the hotel: 1. In the guest areas of the hotel, your furry friend must be in your arms/on a leash, not run around the guest areas and not be left alone without supervision. 2. Guests who come to the hotel with pets must ensure that the pet does not mark the green areas on the hotel territory, as well as furniture, curtains, walls in the hotel premises. 3. We ask our guests to ensure the absence of a pet during the cleaning of the room by the hotel staff or during the repair work in the room. 4. Accommodations with pets is possible / is provided from the “Standard” room category. 5. Do not leave your pet alone in the room — they may feel anxious or distressed. For this reason, hotel offers a Pet Walking Service — personalized walks with a dogsitter while you relax. We ensure safety, comfort, and joy for every furry guest.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Edem Resort Medical & SPA of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Guests under the age of 18 can only check in with a parent or official guardian.