SureStay by Best Western Massena

–Good location – show map
+27 photos
Scored 7.6
Rated good

Staff

8.8
  • Pet friendly
  • BBQ facilities
  • Free Wifi
  • Free parking
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safe

About this property

Comfortable Accommodations: SureStay by Best Western Massena in Massena offers family rooms with air-conditioning, work desks, and free WiFi. Each room includes a hairdryer and microwave for added convenience. Convenient Facilities: Guests enjoy private check-in and check-out, a 24-hour front desk, concierge service, and free on-site parking. Additional amenities include an outdoor seating area, picnic area, and bicycle parking. Delicious Breakfast: A continental breakfast is served daily, featuring juice, fresh pastries, cheese, and fruits. Express check-in and check-out services enhance the stay experience. Local Attractions: Located 5 mi from Massena International Airport, the hotel is near Seaway Bridge (14 mi), Historic Cornwall Jail (15 mi), and St. Lawrence Power Development Visitor Center (17 mi). Guests appreciate the room cleanliness and attentive staff.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Non-smoking rooms
  • Free parking
  • Free Wifi
  • Facilities for disabled guests
  • Family rooms
  • Breakfast
SureStay Collection by Best Western
Hotel chain/brand
SureStay Collection by Best Western

Property highlights

Breakfast Info

Continental

Free private parking available at the hotel

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 sofa bed
and
2 queen beds
1 queen bed
1 king bed
2 queen beds
1 king bed
and
1 sofa bed
1 queen bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

Select topics to read reviews:

See what guests loved the most:

Eric
United States United States
“The room was very clean and spacious the staff was very friendly and accommodating even getting me a first floor room for my father who has bad hips”
Sonja
United States United States
“Beautiful lakeside location. Nice large room with a kitchenette. Basic continental breakfast. Short walk to the shoreline. If you like country living, this is it!”
Tracy
United States United States
“Great location and staff Water pressure in shower great Breakfast room very handy”
Kevin
United States United States
“The room was clean and actually very nice. The property is safe and quiet. I like!”
Anthony
United States United States
“Clean, well kept, pleasant staff nice rooms, easy check in good location really was impressed”
Martha
United States United States
“The staff was super friendly and it was very clean”
Ronald
United States United States
“Very disappointed that there was no breakfast included or offered.”
Zeev
Israel Israel
“הצוות היה יוצר מן הכלל שירותי. החדר נקי ונוח. המיקום קצת רחוק מהעיר.”
Byron
United States United States
“La calidad del hotel es excelente, buen servicio y sobre todo la amabilidad en el servicio.”

Hotel area info

Amenities of SureStay by Best Western Massena

Most popular amenities

  • Non-smoking rooms
  • Free parking
  • Free Wifi
  • Facilities for disabled guests
  • Family rooms
  • Breakfast

House rules

SureStay by Best Western Massena takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of $100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBDiscoverCarte Blanche Cash is not accepted

The fine print

Must-know information for guests at this property

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that Pets fees is $35 Per Pet, Per Night.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform SureStay by Best Western Massena of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

A damage deposit of $100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about SureStay by Best Western Massena