Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival: 1) Authorization letter with cardholder's signature 2) Copy of the cardholder's card (front and back of card with cardholder's signature) Please note that hotel may contact the cardholder for verification purposes. According to the requirements under Vietnamese law, clients must present their Identification Papers/ Passport and Birth Certificate (for children) of each passenger in the group at check-in. In the absence of birth certificates for children, Guests and Tour Operator agree that children’s ages will be converted from their heights. Please note that VinOasis Phu Quoc will take and use guests' photos for the purpose of statistics and stay management. The property is committed not to use or provide guests' photos to a third party which does not belong to Vingroup. Guests are responsible for checking the room furnishing and facilities, foods or drinks in mini-bar upon check-in and check-out as per regulations of the resort.

Please note that rate is not inclusive of VinWonder & Safari Ticket

With the announcement of the Kien Giang Tourism Department, all passengers arriving in Phu Quoc need to have a negative Covid-19 test result within 24 hours. Therefore, please conduct the test and show the test results when you come to check-in at Vinpearl.

For customers who have not been tested before, Vinpearl will cooperate with Vinmec Phu Quoc to support customers to be tested at the hotel (500,000 VND/customer). Please contact to Reservation at hotline 02973. 866688 to get more information.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Wyndham Grand Phu Quoc of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of VND 1,000,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.