Luxury Hotels in Haikou

Excellent staff, especially the front desk

I arrived at the Sheraton Haikou directly from the MGM Grand Sanya, and without a doubt, the Sheraton was a much nicer experience in many aspects. Check-in at the Sheraton (I am a foreign tourist, so I understand there are procedures to be undertaken) was under five minutes, whereas it took about 45 minutes at the MGM Grand, and they could immediately process a credit card payment, whereas the MGM Grand staff had to firstly locate such a machine and then find a second one after the first didn't function. One truly superior feature of the Sheraton is its live music and lobby bar. I enjoyed every second of the multilingual singer and keyboardist, who alternated between English- and Chinese-language songs. This was complemented by the central location of the bar (which allowed for people watching in the lobby) and a relaxing, dimly lit atmosphere. No such central bar exists at the MGM Grand Sanya, where their singers' English-language songs were practically incomprehensible to native speakers, as they clearly must not have been born, raised, or studied in an English environment. The Sheraton has a very lush, tropical tree-filled outdoor walkway leading to the resort's pool and beach that is particularly beautiful at nighttime, and the Breeze restaurant had a wonderful selection of international foods with great wait staff service. Lastly, the housekeeping staff was incredibly efficient, detailed, and responsive.