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Excellent front office people that made my 3rd visit into the hotel very convenient and pleasant. Always enjoy coming back to this place even though i didnt have the time to enjoy the pool nor the nice lobby that much.

We’re a family of 3 and We stayed for 5 nights. The hotel was cozy and superb in every aspect. the staff were very kind and welcoming. the room was big enough and clean, not to mention the beautiful view of lake Zürich from the balcony. breakfast was fresh and diverse Room service was fast The hotel provided us everything we need for our child to make us comfortable I would definitely recommend staying at Alex Lake hotel. For me, Alex Lake will be my first choice whenever i am visiting Zürich again

amazing spa, amazing service, amazing food

The best hotel I stayed in my life.

It’s an amazing place to stay.

Street level parking right outside the hotel. Can't tell how important it is when you can't use underground ones. I'm also glad you're able to have breakfast at the terrace together with your family, four-legged members included.

Room, location and breakfast was excellent. Staff, Aisha was and others were soooooooo good. I will visit next year as well.

The property was modern and clean. The directions for check in were clear. The breakfast was wonderful!

I feel compelled to share my transformative experience at Five Hotel, where Manager Amindra Mahakumara has redefined luxury hospitality. The property's physical beauty is matched only by the extraordinary service culture Mr. Mahakumara has masterfully cultivated. From our arrival, it was clear that his leadership philosophy centers on proactive guest care. Mr. Mahakumara's personal touch was evident throughout - from his daily rounds delivering room service to his genuine interest in ensuring guests' comfort, both within the hotel and during their time in Zurich. As someone who leads my own organization, I found his management style both inspiring and educational. The coordination between departments was flawless, reflecting Mr. Mahakumara's exceptional training protocols. His team, from front desk to housekeeping, maintained immaculate standards with remarkable consistency. Their ability to anticipate rather than merely react to guest needs demonstrated the superior service culture he has established. A particular incident stands out: when a fellow guest accidentally left their iPad before a same-day flight, Mr. Mahakumara personally arranged international shipping to America. This level of attentive problem-solving exemplifies his commitment to guest satisfaction. Having experienced luxury hotels worldwide, the environment Mr. Mahakumara has created is truly distinctive. He achieves the perfect balance of five-star service while maintaining an atmosphere of genuine warmth. His leadership sets new standards in the industry, and we look forward to returning specifically because of the exceptional experience his management enables.​​​​​​​​​​​​​​​​ Between him and Simon (receptionist) handing off everything to each other, the stay was perfection.