Search hotels in Liwa Oasis, United Arab Emirates

Amazing hotel with excellent service! Everything was very clean, the food was delicious, and all the staff were friendly and welcoming. A special thank you to Sujan and Aziz for their outstanding hospitality and kindness. They made our stay even more enjoyable. Highly recommended. We will definitely come back!

Very high quality stay from start to finish. The welcome is genuinely warm. You feel expected and taken care of, without anything feeling forced. The hosts take time with you, which makes a real difference. That level of presence and generosity is rare. The food is excellent. Balanced, tasteful, and well thought through. There is a clear effort to combine traditional elements with more international influences, and it works. Nothing heavy, everything feels right. What stands out most is the authenticity of the place. It does not try too hard. It just is. There is a strong atmosphere, almost magnetic, that makes you settle in very naturally. The night was beautiful. Very restful, very calm. Overall, a place with a real sense of quality and intention. You feel the care behind it.

The room and the overall checkin and checkout experience were great. The breakfast in my opinion must be looked into and improved. Here are some key points you can improve: - Choice of food: You should propose more choices like Hummus, moutabal, labneh, salmon, different kind of ham (turkey, veal, chicken, beef, dried, etc.) - The scrumbled eggs were dry, scrumbled eggs must be creamy - More choice of fruits (we had a only small plate of fruit cuts) - Labelling : if it is Milk label it milk, if it is almond milk label it almond milk. My son served himself with almond milk thinking it was milk according to the label and spit it because he was surprised by the taste. Good thing he is not alergic. The breakfast buffet and service gave us the impression of not being at the same level of the rest of the hotel. Breakfast service : We waited too long to have someone to come seat us We waited too long to have someone come and take the hot drinks order. The hot drinks self service machine was down The waiters come to our table and do not remove the used plates. Regarding the room: The AC in the master bedroom was blocked and too much cooling, plus there was odor in the room. We did not call, because we wanted some intimity. Please make sure the rooms are in pristine condition for the guests before checkin. it is very frustrating to have to interrupt our time in the room to call maintenance to work on the room. In Room Dining: The food was good, but delivered without bread (an arabic mezze without bread...) and the delivered bread was not up to the expectations. The food was also delivered withiut tissue. There was no tissue in the room. We asked for but never had them. Overall you should be proactive to avoid customer frustration. So the service matches the Venue. Pristine room befoee checkin, Pristine service don't wait for the (bad) comment to act upon it.