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Location is good, and good service!

The ocean view from our 21st floor apartment was spectacular. We loved the spacious room as well and how clean the facilities were.

Almost everything. It was our first time to stay at Sheraton Hotel and we didn't expected it to be so perfect. Amazing territory, nice food, always clean, wonderful beach, nice facilities and entertainment. The best place to enjoy nature, sun and sea.

I arrived at the Sheraton Haikou directly from the MGM Grand Sanya, and without a doubt, the Sheraton was a much nicer experience in many aspects. Check-in at the Sheraton (I am a foreign tourist, so I understand there are procedures to be undertaken) was under five minutes, whereas it took about 45 minutes at the MGM Grand, and they could immediately process a credit card payment, whereas the MGM Grand staff had to firstly locate such a machine and then find a second one after the first didn't function. One truly superior feature of the Sheraton is its live music and lobby bar. I enjoyed every second of the multilingual singer and keyboardist, who alternated between English- and Chinese-language songs. This was complemented by the central location of the bar (which allowed for people watching in the lobby) and a relaxing, dimly lit atmosphere. No such central bar exists at the MGM Grand Sanya, where their singers' English-language songs were practically incomprehensible to native speakers, as they clearly must not have been born, raised, or studied in an English environment. The Sheraton has a very lush, tropical tree-filled outdoor walkway leading to the resort's pool and beach that is particularly beautiful at nighttime, and the Breeze restaurant had a wonderful selection of international foods with great wait staff service. Lastly, the housekeeping staff was incredibly efficient, detailed, and responsive.

This was only a very short stay in between flights but our room was terrific and the staff were very nice and super helpful. Just be careful in that there isn't much to do in the surrounding area if you venture out.