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This is a family owned and operated hotel which makes it special and personal even though it is not a hotel in a building that looks like an old house. The two brothers we met, Juan and Rafa, were wonderful, friendly and welcoming. They made us feel like family. The room was simple but spotlessly clean and the bed was comfortable. The patios and terraces, on several different levels, were beautiful affording good views of Bernal's famous monolith and the dome of the church in the center of town. Breakfast is cooked to order, there is a lovely lounge with a large- screen TV and the ability to make tea or coffee round the clock. The hotel provides an airport shuttle any time. The family also owns The Rocca restaurant in town. We had traditional Mexican food there suggested by Juan and also some of the freshest, most delicious pizzas we have ever had.

Staff were kind and competent. Balcony had a beautiful view. Excellent setting for a drink or meal. The room was clean and the bed was comfortable. Overall, great hotel. I would stay here again.

We've been excited to visit the hotel for some time, and it still exceeded our expectations. 40 rooms, but still feels intimate. They've done an incredible job providing top-notch accommodations while honoring the history and infrastructure of the textile factory.

The view and warmth of the ownet and staff.

Friendly, low-key, with very well-maintained rooms that were very soundproof from outside noises. We had a room on the street, and immediately below the bar, but basically could hear neither with the window shut.

Well maintained, friendly staff. We forgot clothing and they helped us to recover it.

The service was excellent all the Staff in the hotel was very attentive, the hotel is beautiful and walking distance from all main attractions in Bernal (city center). Super clean and beautiful architecture and design.

Everything was awesome and beyond my expectations. Price Considering the facilities and the location, I would think the price would be way more expensive. I paid less than what I budgeted. Location This hotel is not downtown Queretaro, but it is quite close. In my case, for the purpose of my trip, the location was perfect. Some places that are around the hotel: IMSS, Plaza Galerías (this is a mall), Cinépolis (movie theatre) and plenty of restaurants. Parking When you arrive to the hotel, there is room for you to park and safely unload your stuff, there is people that can help with this too. They have valet parking, but you can also park your car yourself. There are plenty of spots, and it's roofed so you won't get get and your car won't be under the sun. The parking lot is connected to the building and secure. Desk The check-in process was pretty fast, and the personnel were very nice. Special needs Every area of the hotel has ramps and elevators, so there are no constraints for wheelchairs, which is awesome. Room We got a room with two double beds and it was pretty spacious. It was my mom and I, unfortunately, we don't know how to travel lightly, but we didn't feel crowded at all. The room we got had view to the garden and it was very pretty. Extra points for: having a full-size mirror, a desk and chair in case you bring your laptop, USB ports and outlets in the middle of both beds, having a light aside from the night lamps, iron table and iron, hairdryer in the bathroom, kleenex. Pool We didn't get in the pool, but it was very clean. Garden Definitely one of the best parts of the hotel is the garden, they have a variety of plants and they take good care of it. Restaurant They are open from 7 am to 11 pm Mon - Fri and 8 am to 11 pm Sat - Sun. For breakfast have two options: buffet or menu. We got the buffet and the food was pretty tasty, great price.