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Everything is great in this place. The rooms, the location, the staff. The only thing I might say it can improve is the pool, it’s very small for the amount of people staying, I couldn’t even use it because it was full of people. Other than that it was quite a great experience

The location is far from beaches, the complimentary breakfast was nice

Wonderful staff, excellent service and great location. The suite was very comfortable and clean. The assistance provided when I had a crisis was so appreciated. Loved the rooftop pool.

Terrific value. We travel through out Mexico and start and finish here as it is so relaxing. Many Canadians come here as the owner speaks excellent English and the staff are very friendly. Beautiful rooms and great pool.

Great breakfast and the views were amazing. The upstairs pool was exceptional

This hotel was exceptional at every turn and I can't wait to go back. For all of the people working there - from wait staff to musicians to the concierge, to front desk and even cleaning staff-everyone was friendly, competent, and warm. People did their jobs well, and went above and beyond. One morning they ran out of a cereal my son liked, and someone ran to get him more from next door. Waiters and waitresses learned your coffee order after a few days. Staff also had a great command of English, putting non-Spanish speaking guests at ease. The pool area is perfect; yes, a little crowded during spring break weeks, but large enough that groups could spread out. There were mostly families there, but some couples and older groups as well. Some older guests told me that they have been coming to this hotel for years - that says a lot! The grounds are beautiful! It feels like a botanic garden and the peacocks & iguanas are exciting to see. Beds are comfortable, and great value getting a full apartment. Views were stunning! The property is large enough that you can enjoy different activities, but not so big that you feel you are getting lost or in a tourist bubble, as with some all-inclusives. The hotel leans into its Mexican identity, which is wonderful! The programming/evening entertainment (including Mexican night) was fun and enough to give guests (including tweens and teens) fun things to do (karaoke, casino night, dance performances, cultural shows etc) where they might feel like they have some independence, but within the safety of the hotel grounds. The hotel is so close to the airport, the commute was a breeze. Getting an uber from the hotel to town (as a solo mom with 2 kids) was safe, inexpensive, and quick. The food was excellent and varied. Breakfast was delicious, and the beachside cafe was our favorite. Pool games, including volleyball, water aerobics, poolside ping pong and crafting, were fun and well-attended. We'll definitely be back!

Norval Norte – Beautiful Views & Friendly Staff, But Room for Improvement We stayed at Norval Norte with another couple from January 23 to February 6. Overall, we had a great experience, but there were a few areas that could be improved. The Good: The condo was bright and spacious with an incredible view. A unique touch was the elevator opening directly into the unit, which was really cool. The staff were all super friendly and accommodating. We had a small issue upon arrival, but after bringing it up with the owner, it was quickly addressed. The suite was nicely furnished, with comfortable seating in both the living and dining areas. While the kitchen could use a sharp knife, a proper cutting board, and some updated cookware, it was still functional for our stay.

Beautiful condo, great location and view, incredible pools.