All-Inclusive Stays in Puerto Vallarta

This hotel was exceptional at every turn and I can't wait to go back. For all of the people working there - from wait staff to musicians to the concierge, to front desk and even cleaning staff-everyone was friendly, competent, and warm. People did their jobs well, and went above and beyond. One morning they ran out of a cereal my son liked, and someone ran to get him more from next door. Waiters and waitresses learned your coffee order after a few days. Staff also had a great command of English, putting non-Spanish speaking guests at ease. The pool area is perfect; yes, a little crowded during spring break weeks, but large enough that groups could spread out. There were mostly families there, but some couples and older groups as well. Some older guests told me that they have been coming to this hotel for years - that says a lot! The grounds are beautiful! It feels like a botanic garden and the peacocks & iguanas are exciting to see. Beds are comfortable, and great value getting a full apartment. Views were stunning! The property is large enough that you can enjoy different activities, but not so big that you feel you are getting lost or in a tourist bubble, as with some all-inclusives. The hotel leans into its Mexican identity, which is wonderful! The programming/evening entertainment (including Mexican night) was fun and enough to give guests (including tweens and teens) fun things to do (karaoke, casino night, dance performances, cultural shows etc) where they might feel like they have some independence, but within the safety of the hotel grounds. The hotel is so close to the airport, the commute was a breeze. Getting an uber from the hotel to town (as a solo mom with 2 kids) was safe, inexpensive, and quick. The food was excellent and varied. Breakfast was delicious, and the beachside cafe was our favorite. Pool games, including volleyball, water aerobics, poolside ping pong and crafting, were fun and well-attended. We'll definitely be back!

Amazing hotel, amazing staff, and great views

It is a smaller hotel and we liked the tranquility of it. It was not overcrowded and everything felt calm and relaxed. The hotel is not on the beach. They do have a shuttle which takes you to the Beach Club. We used it as an opportunity to walk there to get some exercise. Everyone from the staff (Ulisis, Armando, Ruth, Rocise etc) is so welcoming, friendly and attentive. The room was large with a sofa and the bed was very comfy. We were worried about the noise from airplanes arriving and departing but we only noticed it in the afternoon of arrival and then it did not bother us at all.

Fun vibe with live entertainment.

We loved the food and entertainment

My room was amazing, the resort staff was amazing so kidn and friendly. I wanted to stay forever! Room service was great as well!

We have stayed at this hotel for years , absolutely love it

Everything was good, will come again

The staff was amazing. Front desk and cleaning ladies! All great

Everything from facilities, grounds, location, attentive polite staff, good service