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Value for money. Nice, clean hotel.

It felt like I was staying in a family home. As it ties out we were the owner grew up there.

Clean rooms, easy check-in, responsive host

The location, discipline and online services

Amazing staff, big rooms, clean bed, bathroom. location was ideal.

Very quiet room facing to the back of the building; ideal location if arriving to Lugano by train (hotel is literally next to the train station); very friendly and helpful staff; quick and easy check-in/out process; good breakfast for reasonable price

The property exceeded all expectations. It is impeccably clean, stylish, and very comfortable, with everything thoughtfully arranged for a seamless stay. The location is absolutely perfect — right in the heart of the city, within walking distance of all key attractions, shops, and restaurants. What truly made the experience exceptional was the host, Marco. He is incredibly kind, attentive, and highly responsive. From the very beginning, he provided clear instructions, was always available for any questions, and genuinely cared about our comfort. His professionalism and warm attitude made us feel welcome and completely at ease.

The spa and gym with Pilates and aquagym classes. The breakfast, the nice view, the friendly staff.

Location was perfect for our needs as it was very close to the train station and the bus we needed. 5 minute walk downhill to the downtown area was easy. Room and bed were comfortable. Breakfast was good. I'd stay again for sure.

Location is good, staff is friendly and helpful, room is clean.

Modern room design and comfortable bed. Had amazing breakfast (great variety of hot dishes) and dinner at the hotel bistro. Polite staff and we can get to check in the room early.

The breakfast was fabulous. The view was amazing. Sunsets were great. Right on the bus route and out of town a bit on the hillside. The staff was wonderful and the food was great.

The scenic location is beautiful, the room was very comfortable.

The croissants (breakfast), the view from their restaurant, and the pool. The room was spacious, clean, and quiet.

The breakfast area was really cozy and the room was good too!

staff was so polite and kind 😍 especially woman with short blond hair, strongly recommended place

Excellent restaurant on the property and off street parking.

Highly recommended from staff to facility. All the staff were very helpful and pleasant. Room is clean and nice. Would probably stay here again when we come back.

A dated cozy elegance that was quite inviting to us. We had a lovely view of the garden from our balcony. Breakfast was good, location was just a few minutes from the sights. I would definitely stay here again. The bus transit hub is directly across the street, making it easy to access. Our room was large and comfortable. Lugano is a wonderful place to visit.

The location. It’s walkable to the lake, the shopping areas, with busses passing in front of the hotel. The rooms were clean and roomy with a balcony that is high-up that you see the whole town and mountains and are beautiful at night. Bathroom is clean. Breakfast in the morning is typical of the area but the fresh coffee is good, shout-out to Claudio, he is a gem and very attentive.

Very clean and comfortable, great staff and fab location

Love the location, and lived Luca and Oliver. Love that Ristorante Stazione is right there. Wonderful hospitality.