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The owner of the hotel was very welcoming and helpful. He helped with everything.

The hotel was very beautiful inside as if we were inside of a castle.

Very friendly and polite staff.

Location is, as we wanted, a bit further from the center. Pretty surroundings, a great room and breakfast overall usual yet good.

Very good hotel, simply as that.

The hotel is centrally located. The rooms are modern, clean, and spacious, with comfortable beds and all the necessary amenities. Staff members are friendly and helpful, always ready to assist with a smile. The breakfast buffet offers a great variety of fresh and tasty options.

Incredible place to unwind for a few days and get your batteries refilled

Amazing location right in the heart of the city everything was easily accessible

Good location, clean and quiet

The place is clean, quiet, with fresh air, beautiful surroundings, and friendly people.

The hotel is right in the center, everything was within couple minutes of walking. The staff was nice and the breakfast was great.

The location and the breakfast were great!

Convenient location and amazing buffet meals

The staff was friendly and helpful. The room was clean, with a hot water pot for coffee / tea and a mini fridge. When you walk into the room it was a HUGE space with French doors leading out to a small veranda overlooking the downtown area. Breakfast in the mornings is wonderful and VERY Impressive with, Meats, Eggs, Cheeses, Pastries, Fruits, Breads, and a verity of coffee types. This was First Class all the way! Check in was a breeze! At first it was kind of hard to find the parking lot, but the gentleman stayed on the phone with me and give me turn by turn direction. SUPER NICE PEOPLE!

The location, amidst beautiful green, and a little bit further from the hustle and bustle of Karlsbad centre, is a secret tip for a relaxing few days away. The excellent and very personalized service, the well varied breakfast and the spacious and very comfortable room together with a perfect sauna experience and massage made our trip quite memorable.

The facility, the therapy sessions and the food

Everything went exellent: breakfast terrific, clean restorant, perfect customer service, tasty food. Saunas are sooo good, especially hamam. Contrast water douch is very good and helpful! Spa treatment with Diana ( face and body cleaning), so proffesional , nice, explaining each action she performs. Milena is so gentle with paraffine procedures and customer services. Very nice housekeeping service- ladies who working so hard to keep everything so clean and fresh. The receptionist Marcos very accomodating guy with constant drive to help, to solve an issue..Thanks you for him!

breakfast was good! room good! pool and sauna were great

Professional and very friendly staff, clean room

Clean, warm, excellent services, great location

We had a three day weekend in October. Breakfast, location, staff and room are super.

The hotel is centrally located, but it's not noisy inside the room, and I was able to sleep well. It's convenient to travel around town from the hotel, as everything is within a few minutes to a maximum of 20 minutes' walk. The staff was friendly (especially the person at breakfast). I made a special request for a room, and they accepted it and gave me the type of room I wanted, which I appreciate. There is free luggage storage if you arrive before check-in or if you want to leave your bags after check-out. The room was big, clean, and comfortable. The decor is a bit outdated, but I take it as part of the vibe and local charm.