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Staff was great! Rooms are wide and the best is cleaning is really excellent.

The pool and outdoor areas and the hotel lobby. Also the electric car charger.

Fantastic pool and area around pool. Clean pool. Stylish design for garden around pool. I would like to spend there more days for pool holidays if it would be possible. This time just 1 day, but definatelly return if again in Tuscany.

The staff was very helpful The breakfast was good and well balanced The room was cozy

We were a group of 6 with many questions and needs. We had bikes to store and the staff was super helpful. Great place in a little town. Close to grocery and pastries. Thank you!

Staff friendliness, swift response to every little issue (there was only one minor issue and it was handled immediately, to our full satisfaction). Location and value for money. Great.

Lovely place with loads of character Close to shops and transport

Getting ready for my dream wedding in Grand Universe in Lucca was a breathtaking experience. Not only is the place stunning, the staff made me feel super comfortable on my special day. They always were on their best interest to assist me and my guests. I will definetly recommend to anyone that is visiting Lucca to stay at Grand Universe Lucca!

We only stayed two night in this exceptional hotel. in Pescia We arrived by train and fortunately the hotel was not far from the station. Everything was excellent; the check-in, our room on the first floor, the breakfast! We also visited the exquisite restaurant for our dinner - we were served very tasty vegan dish, pasta with aubergine and beans, after which we had a superb lemon sorbet. The staff at the reception and in the restaurant was very kind and helpful. We also have to mention that the decoration and unique objects in the entrance hall and in the corridors were truly amazing! We sincerely hope that we can come back and stay longer!

This hotel was so nice! Our kids loved the pool. I loved the sunny balcony that allowed me to dry clothes, which was very appreciated. The staff went above and beyond to help us and the breakfast was the best we’ve had so far!

I liked that it was only 25min from downtown. There was a grocery store within walking distance.

The staff was excellent. Lovely family hotel.

Central, friendly and professional staff and wide range of free parking lot closeby.

Good location with free private parking.

Wonderful hotel with both comfort and charm. Highly recommend!

The staff were unbelievable and so friendly and helpful especially the people on reception. The hotel was quiet, clean and in a great location.