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The room was spacious, warm and very clean. You have a microwave, a kettle, Tv and a small fridge big enough for 1-2 people. The bathroom is big and spacious. The most important is the owner and his wife. They are absolutely amazing people. They helped me when my car broke down and they arranged everything for me with the rental company. They went the extra mile always with a smile. I don’t speak much Japanese and without their help it would have been hell. They treated me like family, not just only a customer, and that really touched my heart.

Service was excellent! Staff went above and beyond for us! They stopped us off and picked us up at the ski resorts! They had great food recommendations and were so easy to communicate with. They set up airport and luggage transfers. The onsite onsens were great after a long day of skiing! I will only stay here when coming to Niseko and would 1000% recommend them to anyone looking for somewhere to stay in Niseko!!

Comfortable, quiet, great breakfast, Netflix tv to relax after ski day The regular shuttle was great. Otherwise, it is 10-15 min walk to the main city.

This place is absolutely gorgeous. The room with view of Mt. Yotei was incredible. The service was impeccable, they even went the extra mile coordinating with our previous hotel and our next hotel to have a lost item shipped to our next stop. The private onsen was amazing. We don't usually do hotel breakfast, but this spread was next level, they had everything and of ridiculously good quality, I'm still thinking about the local camerbert cheese and the cured ham... Tuna sashimi and salmon roe for donburi, ridiculously good local fruits, just the tip of the iceberg, they had everything. We stayed in the off-season (late Sept 2024) so the value of the room was probably one of the best we have come across in the last 15 years of traveling the globe. Oh, didn't mention the beautiful kitchen with everything you need and super high end equipment and pots/pans etc. If you want to spoil yourself in the off-season don't think twice, just book this place. And thank you so much again to the staff for helping us recover our lost item from a previous hotel, you really went above and beyond, and we are eternally grateful. Keep up the stellar job and we can only hope to come back in the near future.

Loved the location and the management staff was very accommodating.

The staff was the nicest and most welcoming I’ve ever experienced! You feel like family while there and it’s easy to meet other guests in the common area. The daily breakfast is very hearty and they make as much as you can eat. The location is also great and right next to the lifts

Staff,room and meal! Definitely view is amazing.

the view from out room is amazing and staff were so friendly and warm

The staff is so nice and proactively help me to arrange pick up and drop off. Sent me the JR train timetable. Arranged driver to pick me up from station. Allow me to send the luggage before arrival. Hotel shuttle is so convenient. Japanese room is so cosy and clean. Very good value with such amazing services in Niseko Hirafu area.

Everything. From the room (private onsen, traditional Japanese room), location, staff and value for money.

Taking my kid to Niseko for our first-ever ski trip was already a dream come true, and snagging a family room for the three of us last minute was nothing short of a miracle. The whole stay was top-notch, way beyond what I expected. The front desk was super quick and efficient, getting us checked in and up to our room in less than 20 minutes. We'd shipped our ski gear to the hotel from Haneda Airport a week in advance, and the fact that they could store it for us made the start of our trip so much easier. Big shoutout to the two cool guys working over the holidays who helped lug our bags up to the room. Our room wasn't a suite, but it was still spacious, clean, and cozy, complete with a mini kitchen and a washer-dryer. No bathtub, but the mini sauna shower room more than made up for it with a super relaxing shower experience. The studio layout with a 3-meter wide bay window offered an incredible view of the snowy slopes and streets outside – watching the snowfall from inside was just magical! There was also this super thoughtful 2-meter wide ventilated wardrobe by the entrance, perfect for drying out all our snow-soaked gear without making the room smell like a damp locker room, thanks to the heating. And I've got to give a huge shoutout to the front desk manager. On the day we checked out, February 6th, I had no clue you needed to book the bus back to New Chitose Airport in advance. Thankfully, the manager stepped in, called the bus center, and secured seats for us. Super grateful for their efficient and thoughtful help! Plus, they offer this handy service where you can ship your extra luggage to another location. We sent four big suitcases to Haneda Airport, so we could just head out with our backpacks, feeling a bit wiped post-skiing. This luggage shipping service was a game-changer!

Really enjoyed the location. The breakfast had enough variety for a five day stay.

Everything! High standard, clean, ski in and out (unless you stay beyond 31st of March, then only ski in). Rental equity available at the hotel, onsen, great breakfast, you will miss nothing here. The food is on the expensive side but very good.

World class hospitality. Classy design. Privacy.

Very friendly and helpful staff. It felt like a family ran business. Sleeping area was nice and clean. Dry locker for ski gear accommodated what I assumed was a full house.

Modern, comfortable and clean property.

The location is really good, the staff are very nice

Location was very convenient. Very spacious unit and the staff was very responsive.

Great place to stay! Staff was accommodating and friendly. The location is perfect and near all of the local spots. We had an awesome view of Mt. Yotei and the ski lifts were right outside of our place