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The staff and the cleanliness.

Great breakfast, price, location, amenities

The staff is professional and provides warm hospitality. I appreciated their customer service. Information was given and requests fullfilled by the exemplary reception staff. I also liked my ckean, airy room. It was comfortable. And best of all, this hotel was across the street from the train station.

The hotel is amazing in every way. The entire hotel is spotlessly clean, and the staff is extremely helpful, they answered every question and were always ready to help. The view from the room is fantastic. Even though we initially thought that Wako City was a bit far from central Tokyo, it turned out to be very convenient. The window cannot be opened, but it is very large, which makes the room feel more spacious and bright. The in-room technology deserves special praise. For a 3-star hotel, I truly did not expect this level of comfort and modern amenities. Don’t skip the breakfast in the restaurant one floor below. They serve phenomenal fish and a traditional Japanese breakfast, absolutely delicious! An incredible stay for the price! I would return without hesitation to any Tobu Hotel.

It was a nice place to stay and very good price!!

Room was pleasant, staff was super-friendly & understood basic english

It was great spot everything was nice and clean definitely recommend staying here

Convenience and proximity to park and subway

friendly staff clean property but dated

Close to station, new staff friendly

Great hotel and staff , great value

We were a family of 3 in a quadruple room and even though the room was a bit small it worked well for us specially because we had another bathroom just across our room that we could also use. The staff was extremmely helpful and did everything to help us to feel as comfortable as we could be and also receiving and helping us to send our luggage. Akabane is a great neighbour with a lot of shopping and restaurants around (including a Kura Sushi that was not pack as the other branches), and kombinis literally next door. The hotel seems to be far from areas like Shibuya or Harajuku, but with the train station only 2 minutes away, we could easily access those places within 30min max. I strongly reccomend the hotel and the area. We already miss Akabane and the Holic Hotel.

The location is convenient. Many transportations available and restaurants.

Away from all the busy parts but very close to a train station to move around easily

The room is clean. All the extra bathroom supplies

near to station, and a lot restaurant to eat and konbini.

Customer service was outstanding, the staff is so thoughtful, helpful and kind 😀 They provide everything for you, location is great and the subway station is less than 2 minutes away. Absolutely loved this place, I'll definitely come back

It exceeded my expectations! It was spacious! It felt like an apartment with full size kitchen fridge washer dryer. Highly recommend!

I enjoyed my entire stay, and the staff is absolutely lovely and amazing I can't wait to return.