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The concept of self service reception, laundry facility and container rooms.

Breakfast is excellent! Spa is also very good.

The quality of the room, in general, was awesome. The staff was, as expected while in Japan, top notch. Though it was great for both sexes, it's more catered to women. It was akin to a spa experience. It seemed as if the customer-base also understood that, as most guests that I saw were female.

The property is very cozy and spacious. Accessible to transportation and there's a supermarket nearby. Some tourist spots are also walkable but you can choose to take a bus. The bus stop is a few steps away from the apartment. Ski resort is about 25mins away by bus.

Luxury, salon lounge. All great

The location of the hotel was excellent - within walking distance of everything, including the JR station, the canal and major attractions. Otaru is a compact city that's easy to explore on foot, and the hotel's location made it especially convenient to get around, even during snowy or rainy weather. We originally planned to join the Ono Ranger Tour but decided to start exploring on our own a bit earlier in the morning, which ended up fitting our schedule much better. The hotel itself was newly renovated and very clean. While it doesn't have a large public bath, the breakfast was outstanding and became a highlight of out stay. Another special touch was the nostalgic atmosphere created by gas lights and an antique orgel playing music on the top floor during certain hours - it really made the experience memorable. Overall, it was a perfect stay filled with beautiful memories.

The breakfast was amazing! The onsen is lovely!!

Friendly staff, good location and the public bath

The hotel is great and also the location. Onsen outdoor is great especially when the weather is cold (and raining). Room.size is bigger than standard and convenient. Bed is ok (a bit too soft for me).

Excellent with Panorama view room, so big and comfortable with public bathroom.

This hotel is near the Otaru-Chikkō Station.You must make a right turn as you exit the station and get into the mall entrance, which is on the second floor. The mall is open around 10.30 to 22.30. The hotel reception is on the first floor. Find an escalator to the first floor to the hotel. I recommend everyone to stay at this hotel. Buffet is excellent. I and my wife love it. The staff is very friendly. Restaurants and supermarkets are easy to find.

the place was near Otaru canal and it is conveniently near Otaru Station as well

The hotel is very central. The staffs is very polite and helpful. The food in the Ball restaurant is superb.

New property in Otaru, clean and warm apartment, great view from balcony. Location not for beginners, take taxi if you travel with big bags