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Genuinely the best place we have ever stayed. We have done many snow trips in Aus and Abroad, this takes the cake. This is the best place we have been too. I'll try to keep it short: - Staff all genuinely care and check in with you each day. Brendon the owner continually goes above and beyond to make your stay as enjoyable and relaxing as possible. - Great food, drinks and service. We found it great eating Japanese on the mountain while snowboarding and then coming back for something a bit more western and close to home for dinner. - The lodge is family run and feels like another home when abroad, multiple spacious areas to relax, wood fire, drying room, kids room, lounge, vending machines, restaurant. Honestly what more could you ask for. - Convenience: Chairlift is right outside the lodge, food onsite as well as a conscience store a 3 minute walk away. They let you arrange pick up and drop off to the train station or town so no need to worry about taxis or busses. Lastly, the care. We were late, lost a room key, mixed up our days up and missed check out. Their first priority was make sure we were happy and had a roof over our heads. They were booked out and still managed to sort us somewhere to stay. Great Lodge, even better location, and best of all, the amazing staff.

The owner of the place was very nice and friendly.

Very cozy, thoughtful, beautiful environment

We loved our stay here - The room was clean, comfortable, spacious and had everything we could possibly need including a small kitchen area, fridge and microwave. We loved the sauna area. It had a very cool vibe with an old VW bus converted into a cold plunge. Would definitely stay here again.

The staff is very kind. They solved my problem immediately when i had a transportation trouble to the ski school. I deeply appreciated their help.

Staff were super friendly and helpful

The property is beautiful and well kept with a lovely open air onsen. The views are breathtaking! The breakfast buffet was over the top and the French restaurant was delicious! Complimentary afternoon snacks and drinks was an added bonus! The shuttle to and from the train station was a blessing and the staff was incredibly efficient and kind.

The ownership and staff really went out of their way to accommodate all of our requests, which were unusual and challenging. They are great people!

It was such a welcoming experience. David was so kind to pick us up from the station and also drop us off in town for dinner. Great hospitality, small onsen but really nice. We enjoyed our stay very much.

The room is so clean, spacious and very comfortable. The staff is very accommodating and very welcoming. Highly recommended!!

best stay ever in japan with excellent services esp reception team helped me with train bookings well done team p.s one if vietnamese staff gave us bear bell

Exactly what I expected friendly and more

The environment was peaceful and quiet.

10/10 stay. Absolutely amazing hosts, wonderful property & onsen, and great location. Would stay here again in a heartbeat.

The beds were very comfortable, we paid for the breakfast option and the food and coffee was just right every morning. Clean facilities, the staff was always there to assist if we had questions. The shuttle only takes you to Suginohara, Akakura Kanko and Ikenotaira. But if you give them advance notice, they can come get you when you’re done skiing for the day, it’s a wonderful amenity! The Onsen in the property is delightful as well, much needed after skiing all day. The location is perfect for walking anywhere, rentals, food, local buses stops and the convenience store. The front desk has all the information needed to get to know the town easily and find your way around. One of the best ski properties I’ve ever stayed at in Japan!