Family hotels and homes in Gaborone

My stay at Emerald was absolutely outstanding from start to finish. This hotel truly delivers excellence in hospitality, comfort, and professionalism. From the moment I landed, I was warmly welcomed with a smooth airport pickup service in a very clean and comfortable car. The driver was punctual, polite, and professional, which immediately set the tone for a stress-free and pleasant experience. After a long flight, that level of care makes all the difference. Upon arrival at the hotel, I was greeted by a very friendly and professional receptionist (Oaitse) who made check-in quick and effortless. The staff throughout my stay were incredibly warm, attentive, and always ready to assist with a smile. Their hospitality made me feel valued and genuinely welcomed. The room was exceptionally neat, spacious, and beautifully arranged. Everything was spotless and well-maintained. The bed was extremely comfortable, the linens were fresh, and the entire space felt peaceful and relaxing. It was clear that great attention is given to cleanliness and guest comfort. The room also had excellent lighting, good air conditioning, and a calm atmosphere perfect for both rest and work. Breakfast was another highlight of my stay. The food was delicious, fresh, and well-prepared. From hot dishes to fresh fruits and beverages, everything was presented beautifully and tasted amazing. It was the perfect way to start my day. The hotel environment is calm, secure, and well-managed. The ambiance is elegant yet comfortable, making it suitable for business travelers, couples, families, and tourists alike. The overall service quality, cleanliness, and professionalism truly stand out. Emerald Hotel Gaborone exceeded my expectations in every way. The airport transfer, outstanding customer service, spacious rooms, and excellent breakfast make it a top choice in Gaborone. I will definitely be returning. Thank you to the entire team for making my stay memorable and exceptional. It's a wow experience.

Cleanliness, ease of use, rest rooms were convenient. Staff was excellent, customer service was on point! Great experience!

well organised. Right Location

treatment from the staff was perfect

The property grounds are beautiful and serene. The size of room was perfect. The bathroom options of shower and bathtub was very convenient. The staff were helpful and amazing.

Cony at the front desk was most helpful with a speedy check in process. She also arranged for staff driver Henry to take us to town. Henry provided great commentary and was a great impromptu tour guide. To finish off our server Desire was fantastic.

Breakfast lovely Location excellent

The place is magnificent. Host was very friendly and helpful. Very responsive to questions. A bird watcher's dream. Saw hornbills, weaver birds etc in our garden. Pool was sparkling clean and there was a cool tortoise in the garden 😃. Our kids loved it there.

The location, the room, and the people. It’s a beautiful property. I was across from a banana tree and beside the local birds hangout so they sang to me at sunset.

The location was great and it was nearer less traffic .I did not buy breakfast

I loved everything. It lived up to my expectations and even gave more. It's so peaceful and everything was exceptional

Everything was great. Getting the keys was smooth. the apartment was clean and felt safe.

Friendly and helpful staff. Clean

Very good people. I just like those polite and good people. Service was great.

I loved the facility, swimming pool, food and hospitality. Car parks infront of your room and its locked. Waking up to the Sound of the guinea fowls and peacocks. I would go back again

We were scammed, and we became victims of fraud. We booked, and it was confirmed but the onwer refused to host us allegedly beacuse there was no availability, and money was not paid back for us.

The Bed it was very comfortable and couzy

The owner was very welcoming, friendly and the place was clean and comfortable perfect for a family of 3

Very spacious and user friendly

I liked everything my room was clean and smelling so nice enjoyed my stay

Everything. The staff is so welcoming and friendly. The security lady went on the extra mile to wash our vehicle, excellent

The room was clean and everything was working perfectly. The staff is friendly and always doing their best to ensure that your stay is as comfortable as possible. The facility is beautiful.

Staff was friendly and quick to attend to queries

Absolutely amazing views Service from owners and staff was excellent Easy to find the place Boating cruise crew knowledgable about animas and where to fin dm them

Very clean ! Attentive and professional staff!

Nice place to stay,very clean

The location is exceptional, right in the CBD, closer to many government service providers.

We always stay at Platinum when we visit Gabs. The staff are great. Always helpful and they take care of the property beautifully. Do yourself a favor and have a meal here!! The chef is AMAZING! My favorite is Fried Bream with rice and tomato relish and greek salad! So good. We even order food to pick up on nights I don't want to cook. Its that good! A hidden gem of a hotel!