5-Star Hotels in Isla Mujeres

We liked everything, room and bathroom was big and clean. Comfy bed. Staff was kind. Location is great with big parking if you rent golf cart. I don’t understand why this hotel doesn’t have higher rating as it was really great stay. At reservation there was no option to take breakfast. We think that restaurant in the hotel lobby is separate business and because of strong wind we never used it.

I booked this hotel for my friend who was planning a surprise proposal to his girlfriend and they LOVED every moment of being there. The staff were fantastic at helping to organise spa treatments for them, and the wonderful sunset beach set-up for the big night meal was amazing. This hotel went above and beyong with so many special little details for my friends throughout their trip and on the proposal night, that it made it such a memorable life event for them both. Thank you to everyone of the staff that helped organised everything and for giving a professional and friendly service. THEY CAN´T WAIT TO GO BACK!!!!

It's probably the best hotel on Playa Norte (the North Beach). For couples.

Everything was absolutely perfect except for the water pressure from the faucet was too strong.

Breakfast and excellent customer service is

Just returned from a five night stay at the new Majestic Mirage resort in Costa Mujeres. I have been to the sister resort, Majestic Elegance, three times, so I thought I’d try the new one for a change. The property is beautiful. It’s a mirror image of Elegance, with architecture and landscaping. There are some rough edges that need to be smoothed out, but all in all, it’s a comfortable place for a relaxing vacation. For example, there is no signage at the restaurants, making it very easy to miss the entrance to any one of the options. Also, there are no printed menus, so you must bring your phone to scan the QR code to download menu choices. Nothing earth shattering, just little issues that will likely be resolved soon. Check-in was a breeze. It took less than 20 minutes to complete the process. The front desk people are friendly and professional. All I needed was to present my passport and credit card. Then, I was introduced to my butler, Val. Val is a wonderful young lady who seems to know everything about this resort and how it all works. It was a real pleasure to have her help me throughout my stay, making my holiday more fun and worry free. She helped schedule my spa day, taking care of all the details. It was a worry free, incredible experience. She also provided assistance when my return flight was rescheduled and I had to change the pick up time by my taxi. I couldn’t have done it without her help. She is truly a valuable asset to Majestic Mirage and a wonderful person to talk with! I had an oceanfront suite in the Mirage Club section of the resort. These are lovely, spacious rooms with breathtaking views of the beach and ocean. Truly an awesome experience. Housekeeping was impeccable. Their attention to detail in keeping my room clean and tidy was impressive. Everything was always in its place, easy to find. I needed extra coffee, so all I did was ask, and it was delivered in a flash! The beach is beautiful. Every morning, they have a tractor that scoops

The Hotel it’s beautiful, and the quality and attention of the staff it’s amazing feels warm and charm