The Phoenix Hotel Zermatt can be found in the quiet Wiesti quarter of Zermatt. The train station and the Bahnhofstrasse with its numerous shops and restaurants can be reached within a 10-minute walk. The rooms are equipped with a flat-screen TV and a safe. Wireless internet is available in public areas free of charge. The use of materials like wood, stone and glass created a rustic yet modern style. An improved sound insulation provides for a peaceful night's rest. Built from natural materials from the Zermatt region, the entire hotel radiates a cozy, homey, yet modern atmosphere. A rich buffet breakfast is served daily. Guests can enjoy the great view of the Matterhorn before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day the bar and the lounge are great places to relax. Many restaurants can be found in the surroundings of the Phoenix hotel.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Zermatt, this hotel has an excellent location score of 8.9

Breakfast Info

Continental, Vegetarian, Gluten-free, Buffet


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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
2 twin beds
or
1 full bed
2 twin beds
or
1 full bed
2 twin beds
or
1 full bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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See what guests loved the most:

Alan
United States United States
Room was cozy and comfortable with access to a shared deck which had a view of the Matterhorn. We loved this property and wish we could have stayed longer!!
Daniel
United States United States
Both the Matterhorn view and the breakfast were amazing!
Irina
France France
An amazing breakfast, perfect service, comfortable rooms, closed to ski lifts, 10 min by walk
Monica
United States United States
Breakfast was an amazing buffet - the cheese table was astounding, filled with local Zermatt and Swiss cheeses.
Berk
Turkey Turkey
Overall a great experience, nothing to complain about.
Lynn
United States United States
Great location if traveling by train to the airport. Close to shopping and restaurants. Hotel staff were helpful with restaurant recommendations. Comfortable bed.
Sofia
Mexico Mexico
Everything was good but the HEAT WAS VERY VERY HOT COULDN’t sleep at night even though the beds were really comfortable
Terri
United States United States
Good location Comfortable room Great staff, pleasant and informative
John
United States United States
Our room view was spectacular and the staff was friendly and helpful. The location was great for us as it was away from the main strip. The breakfast area was great and the food options were appreciated.
Jerry
United States United States
Rooms were very nice, staff were excellent and helpful

Hotel area info

Amenities of The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Great facilities! Review score, 9.2

Most popular amenities

  • Free Wifi
  • Non-smoking rooms
  • Skiing
  • Bar

House rules

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort takes special requests – add in the next step!
Check-in
From 3:00 PM to 10:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 8:00 AM to 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
3 - 8 years
Extra bed upon request
CHF 30 per child, per night
9 - 15 years
Extra bed upon request
CHF 50 per child, per night
16+ years
Extra bed upon request
CHF 65 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 4 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroEC-CardUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Phoenix Fitness Hotel & free Spa Access at Alpen Resort of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

FAQs about The Phoenix Fitness Hotel & free Spa Access at Alpen Resort