Grand Hyatt Hangzhou

–Excellent location – show map
+70 photos
Scored 8.6
Rated excellent

Excellent location!

9.7
  • Swimming pool
  • Free Wifi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Non-smoking rooms
  • Safe
  • Baggage storage
  • Elevator

Located beside the beautiful West Lake in Eastern China, Grand Hyatt Hangzhou is well-equipped with fitness facilities, business center and rooms with elegant interiors. It is only a 5-minute walk from Longxiangqiao Subway Station. The hotel is a 10-minute drive from Wulin Square. It is a 15-minute drive from Hangzhou Railway Station and a 30-minute drive from Hangzhou East Railway Station. Xiaoshan International Airport is a 50-minute drive away. The 24-hour fitness center comes equipped with cardio and strength training machines, as well as Power Plate platforms and TRX trainers. There is also a year-round indoor heated pool featuring skylight ceiling, a poolside bar and West Lake view. To relax, guests can laze in the sauna, relax with a massage on site, or enjoy West Lake's music fountain from the rooftop garden. The spacious rooms in Grand Hyatt Hangzhou feature ironing facilities, a flat-screen TV and a mini-bar. The bathrooms have both a bathtub and hot-water shower facilities. Free toiletries, slippers and bathrobes are also available. The on-site 7 restaurants and bars offer both local flavors and cuisines from around the globe.

Couples in particular like the location – they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Indoor swimming pool
  • Free Wifi
  • Free parking
  • Fitness center
  • Spa and wellness center
  • Non-smoking rooms
  • 6 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
Grand Hyatt
Hotel chain/brand
Grand Hyatt

Property highlights

Located in the best-rated area in Hangzhou, this hotel has an excellent location score of 9.7

Breakfast Info

Continental, Buffet

  • Free private parking available at the hotel

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 king bed
2 twin beds
1 king bed
2 twin beds
1 king bed
2 twin beds
1 king bed
2 twin beds
1 king bed
1 king bed
2 twin beds
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Szilard
Germany Germany
“I liked it,. Good hotel, but it was just a short stay.”
Jan
Luxembourg Luxembourg
“Good location along the lake Excellent buffet breakfast Good swimming pool”
Benny
Singapore Singapore
“The hotel was clean and well maintained, and the location is excellent. The shopping area is less than a 10-minute walk away, with plenty of food options nearby. West Lake is just across the road, offering a beautiful view. A very convenient and...”
Mark
United States United States
“Food staff, particularly Robert, who is in charge, were amazing.”
Chih
Singapore Singapore
“Superb location, Chinese restaurant Hubin 28 and service”
Shane
United States United States
“The location on the lake was amazing. it was my first time in town. this was one of the best hotels i've stayed in. Jimmy at the front desk was outstanding.”
Yoke
Hong Kong Hong Kong
“Great location on the West Lake and right next to the main shopping street. Decent sized rooms. Renovated. Grand lobby with good pastries and cakes. Walking distance to Xi Hu Tian Di, a lovely collection of restaurants in a garden setting.”
Padiwaratda
United States United States
“Great location, nice facilities, excellent service”
Laura
United States United States
“Breakfast was wonderful! Lots of choices including Western and Chinese foods. My only complaint was that it was not included in the room price and seemed a little expensive (close to $30 USD).”
Yee
Singapore Singapore
“Second consecutive stay. Kindly see my earlier comments. Highly recommended.”

Hotel area info

Restaurants

6 Restaurants On Site
湖滨28 28 HUBIN ROAD
  • Cuisine
    Chinese
  • Open for
    Lunch • Dinner
  • Ambience
    Traditional
君悦牛排馆 GRAND HYATT STEAKHOUSE
  • Cuisine
    Steakhouse
  • Open for
    Lunch • Dinner
  • Ambience
    Modern
咖啡厅 GRAND CAFE
  • Cuisine
    Local • Asian • International • Grill/BBQ
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Modern
酥园 PASTRY BOUTIQUE
  • Open for
    High tea
  • Ambience
    Traditional
青莳 PATIO
  • Cuisine
    Italian
  • Open for
    Lunch • Dinner
  • Ambience
    Modern
大堂酒廊
  • Open for
    High tea
  • Ambience
    Modern

Amenities of Grand Hyatt Hangzhou

Great facilities! Review score, 8.8

Most popular amenities

  • Indoor swimming pool
  • Free Wifi
  • Free parking
  • Fitness center
  • Spa and wellness center
  • Non-smoking rooms
  • 6 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

Grand Hyatt Hangzhou takes special requests – add in the next step!
Check-in
From 3:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of CNY 3,000 is required on arrival. That's about $444. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
12+ years
Extra bed upon request
CNY 291.50 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that smoking is not allowed in all rooms.

Please note that the onsite restaurants, bars and facilities may have limited services until further notice.

According to the new regulations of Zhejiang Domestic Waste Management Regulations, starting from March 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. For use, please consult the hotel.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of CNY 3,000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Grand Hyatt Hangzhou