Please note that dogs are only allowed upon request and subject to approval. Additional charges may apply per night.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 13 kg or less.

Please note that pets cannot be left unattended and are allowed in specific rooms only.

Remember that Hoteles Estelar does not request bank information, passwords, security codes or credit or debit card details through WhatsApp, phone calls, text messages (SMS) or unverified emails.

Please contact the property in advance of your stay to check the availability of pet-friendly rooms.

Please note that if you travel with a child under 18 years, you must present the minor’s identification document and the document corroborating the first degree of consanguinity (biological father - child) or first degree of civil kinship (adoptive parent - adoptive child).

If the minor does not travel in the company of his parents, it will be indispensable that the responsible adult delivers at the reception, in addition to the identification document of the minor, the permission of the parents with personal presentation before a notary public, together with the copy of the identification document of those who gave the authorisation. Without this documentation, minors will not be allowed in the hotel. This is in accordance with the law.

Breakfast is available for an extra charge for children aged 0–10 years using existing beds, and must be paid for at the hotel upon check-in.

Pets are welcome for an additional fee of $130,000 COP per night. Dogs and cats are welcome. One per room (up to 13 kg). Pets cannot be left unattended. Select rooms only; restrictions apply. To request pet-friendly rooms, please contact the property at the number on your booking confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

License number: 22954