Ascott Waterplace Surabaya

–Excellent location – show map
+40 photos
Scored 8.9
Rated excellent

Staff

9.4
  • Apartments
  • Kitchen
  • City view
  • Swimming pool
  • Washing machine
  • Free Wifi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk

Welcoming guests with an outdoor swimming pool, Ascott Waterplace Surabaya is located right in front of Pakuwon Mall which houses convention halls, department stores and various dining outlets. This apartment also features a gym that guests can access for free. The fully furnished apartments are all air conditioned and has a living room with sofa, a flat-screen TV and a DVD player. The bedroom is fitted with a personal safe, a wardrobe and a desk. The fully equipped kitchen comes with a refrigerator, electric kettle and microwave. The private bathroom has a bathtub, hot/cold shower and hairdryer. Guests enjoy city view. The Dining Room serves a selection of Continental dishes. The local mini-market can be found within a 5-minute walk. The staff at Ascott Waterplace Surabaya will be happy to assist with laundry, dry cleaning and ironing services. Airport transfer can be arranged at an additional charge. Other facilities offered include in-room dining service and daily housekeeping. Guests who drive enjoy free parking privileges. The apartment is a 5-minute drive from Pakuwon Golf, Ciputra Golf Club, National Hospital, University Negeri Surabaya (UNESA), a 20-minute drive from Plaza Tunjungan and a 30-minute drive from Surabaya Zoo. Juanda International Airport can be reached by a 45-minute car ride.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Restaurant
Ascott
Hotel chain/brand
Ascott

Property highlights

  • Top Location: Highly rated by recent guests (9.1)

  • Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Continental, Buffet

Free Private Parking Available On Site

Loyal Customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 king bed
1 king bed
1 king bed
1 twin bed
1 king bed
1 queen bed
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1 twin bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Henry__w
Indonesia Indonesia
“Friendly & helpful staffs, clean rooms, great facilities and good location. Definitely I recommend this place!”
Nur
Singapore Singapore
“Room was spacious and clean. Location was very close to a big mall. Staff were friendly and helpful.”
Alex
Indonesia Indonesia
“Apartment is spacious enough. Bed is big and bathroom is also big with the bathtub”
Loi
Malaysia Malaysia
“The room is very clean. Location is good too, walking distance to Pakuwon mall.”
Daniel
Germany Germany
“The staffs are very friendly and ready to assist and help us, the place is very clean, nice and pleasant.”
Wilchin
Singapore Singapore
“The location was excellent, easily accessible just across the road. The unit was spacious and comfortable for 3. And it was well equipped with amenities.”
Sully
Belgium Belgium
“We liked everything about this place. The apartement very cleaned and spacious enough to accomodated a family with toddler . Receptionist very welcome and helpful.”
Maz
Singapore Singapore
“We had a great stay at Ascott Waterplace Surabaya. The location was convenient, the staff were friendly and helpful, and the restaurant offered a pleasant dining experience. Both check‑in and check‑out were smooth, making the whole stay...”
Aida
Netherlands Netherlands
“Staffs were very friendly and accommodating. We came as a big group and everyone had a good experience during our stay. Breakfast had a good selections too and the proximity to the mall was the main thing why we chose to stay at this place.”
Cosy
Australia Australia
“The location is excellent, with the property situated next to the largest mall in Indonesia. The hotel has a modern feel and is exceptionally clean. The staff are genuinely friendly, which made the stay even more enjoyable. Overall, it was a very...”

Managed by Ascott Waterplace Surabaya

Company review score: 9.1Based on 249,543 reviews from 272 properties
272 managed properties

Property info

Ascott Waterplace Surabaya is strategically located within Pakuwon Indah, a township project developed by the Pakuwon Group in the western part of Surabaya. It is situated in an upmarket residential precinct, directly opposite the Pakuwon Trade Center and Pakuwon Mall, which consists of convention halls, departmental stores, cineplex, supermarket and various dining outlets. Occupation and usage of the apartment unit is strictly for residential and accommodation purposed only. Other purposes such as business meetings, gatherings, events and parties including wedding ceremonies are subject to management's permission and discretion with additional charges might be applied. Waterplace Thematic Pool (shared facilities and managed by Waterplace Residential Complex) and PLD Swimming pool (shared facilities with De Residence)

Languages Spoken

English,Indonesian

Area info

Restaurants

1 Restaurant On Site
The Dining Room
  • Cuisine
    American • Indonesian • International
  • Ambience
    Family-friendly • Modern

Amenities of Ascott Waterplace Surabaya

Great facilities! Review score, 8.9

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Restaurant

House rules

Ascott Waterplace Surabaya takes special requests – add in the next step!
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of Rp 500,000 is required on arrival. That's about $27. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free
6+ years
Extra bed upon request
Rp 588,235 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Accepted payment methods
American ExpressVisaMastercardJCBMaestroUnionPay credit cardCash
Parties
Parties/events are not allowed
Pets
Pets are not allowed.

The fine print

Must-know information for guests at this property

Please note that breakfast is free of charge for children aged 0–6 years. A breakfast surcharge of 50% of the breakfast price per child applies for children aged 7–11 years. Children aged 12 years and above will be charged for breakfast as adults.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Ascott Waterplace Surabaya of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

A damage deposit of Rp 500,000 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

License number: 55194, 8120104900057

FAQs about Ascott Waterplace Surabaya